Mara Cabrera
Lubbock,TX
Summary
Dynamic professional with extensive experience in retail management at Family Dollar, excelling in customer service and team leadership. Proven track record of enhancing customer satisfaction and improving operational efficiency. Skilled in money handling and decision-making, consistently achieving sales growth through effective merchandising strategies and fostering strong team relationships.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Family Dollar
Lubbock, TX
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Cook Manager
Nena’s
Plainview, TX
08.2019 - 10.2024
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Boosted customer satisfaction ratings through consistent delivery of delicious meals prepared according to established recipes.
- Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
- Managed vendor relationships to negotiate favorable pricing on ingredients while maintaining product quality standards.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
Store Manager
Sally’s Beauty
Lubbock, TX
10.2011 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
N/A - Business Administration And Management
Wayland Baptist University
Plainview, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Family Dollar
10.2024 - Current
Cook Manager
Nena’s
08.2019 - 10.2024
Store Manager
Sally’s Beauty
10.2011 - 09.2019
N/A - Business Administration And Management
Wayland Baptist University