Open To Work
Mara Christiansen
Farmington,MN
Work Preference
Desired Job Title
Office AssistantCustomer Success CoordinatorCustomer Service RepresentativeFront Desk ReceptionistCoordination AssistantWork Type
Full TimeLocation Preference
On-SiteLocation: Farmington, MN, US
Open to relocation: No
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Office Assistant
Paul Christiansen Construction, Inc.
Farmington, MN
05.2006 - Current
- Initiate contact with prospective subcontractors to explore collaboration possibilities.
- Prepare comprehensive bid proposals for various projects.
- Process and send invoices to customers, facilitating prompt payment and record-keeping.
- Conducted bank deposits to support efficient office operations.
Customer Success Coordinator
Roof Time, Inc.
Lakeville, MN
09.2021 - 01.2025
- Created and maintained comprehensive customer and job files within the CRM system.
- Acted as the main liaison for call center questions, facilitating efficient communication.
- Acquired essential building permits, enabling project continuity and compliance.
- Generated detailed photo inspection reports for municipal home inspections.
- Communicated project updates to homeowners.
- Facilitated payment requests to homeowners.
- Processed incoming payments using QuickBooks Money and Panini Remote Deposit Check Scanner.
- Registered homeowners' warranties efficiently.
- Closed out job files upon project completion, ensuring all documentation was accurate and complete.
- Contacted prospective subcontractors about job opportunities.
- Verified and updated subcontractor insurance certificates regularly.
- Coordinated and maintained the office calendar to ensure efficient scheduling.
- Managed the entry of employee time off requests in ADP.
- Led and facilitated daily huddles to enhance team communication and productivity.
- Planned and organized team-building activities to strengthen team cohesion and improve workplace relationships.
- Coordinated the purchase of office supplies and company merchandise, maintaining inventory levels.
- Screened and interviewed job applicants to identify the best candidates for open positions.
- Processed new employee paperwork efficiently, ensuring accurate documentation and compliance.
- Ensured a tidy and welcoming office space by performing regular cleaning duties.
Test Center Manager
Pearson VUE
Eagan, MN
05.2015 - 08.2019
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance annually and submitted pay increase.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning.
- Interviewed potential employees, asking appropriate questions and providing feedback after interviews.
- Processed new employee documents efficiently, ensuring compliance with company policies.
- Trained and guided 10 team members to maintain high productivity and performance metrics.
- Oversaw test site upkeep, contributing to a smooth and efficient testing process.
- Tested annually for compliance, ensuring adherence to industry standards.
- Maintained consistent communication with remote manager to align on operational goals.
Test Administrator
Pearson VUE
Eagan, MN
03.2013 - 04.2015
- Proctored professional and regulatory exams for up to 15 examinees.
- Verified proper identification of candidates prior to testing.
- Performed detailed security screenings of testing candidates to maintain a secure testing environment.
- Secured testing materials and maintained confidentiality of all details.
- Troubleshoot issues with computer-based examinations.
- Maintained compliance with test center policies and procedures.
- Upheld a serene and tranquil setting to promote a stress-free testing experience.
Human Resources Assistant, Contracted Employee
Regina Medical Center
Hastings, MN
01.2012 - 02.2013
- Updated HR database with new employee information, license verification and other details on daily basis.
- Supported efficient meetings by organizing spaces and materials.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Patient Registration Clerk
Fairview Health Services
Red Wing, MN
10.2008 - 06.2010
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Used EPIC to record and organize patient data, including insurance and medical information.
- Assisted patients in filling out check-in and payment paperwork.
- Took co-payments and compiled daily financial records.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Education
High School Diploma -
06.1984
Skills
- Detail oriented
- Relationship building and retention
- Excellent listening skills
- Time management
- Motivated team player
- Organizational skills
Timeline
Customer Success Coordinator - Roof Time, Inc.
09.2021 - 01.2025
Test Center Manager - Pearson VUE
05.2015 - 08.2019
Test Administrator - Pearson VUE
03.2013 - 04.2015
Human Resources Assistant, Contracted Employee - Regina Medical Center
01.2012 - 02.2013
Patient Registration Clerk - Fairview Health Services
10.2008 - 06.2010
Office Assistant - Paul Christiansen Construction, Inc.
05.2006 - Current
West High School - High School Diploma,