Mara Docherty
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Lakes Sports Bar and Grill. Proven ability to boost sales through suggestive selling and foster guest engagement, while maintaining a high standard of service quality. Experienced in managing cash transactions and building loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Server
Lakes Sports Bar and Grill
07.2022 - 07.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
3rd Street Tavern
08.2021 - 04.2022
Bartender/Beverage Cart Server
Cedar Creek Golf Course
07.2019 - 08.2021
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Demonstrated strong knowledge of available beverages, making personalized recommendations based on customer preferences.
- Managed cash transactions accurately while maintaining proper documentation for financial records.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
Server
Jefferson's Pub and Grill
09.2019 - 03.2020
Education
Bachelor of Science - Elementary Education
Winona State University
Winona12-2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Sales Techniques
- Suggestive selling
- Team collaboration
- Guest Engagement
Timeline
Server
Lakes Sports Bar and Grill
07.2022 - 07.2024
Server
3rd Street Tavern
08.2021 - 04.2022
Server
Jefferson's Pub and Grill
09.2019 - 03.2020
Bartender/Beverage Cart Server
Cedar Creek Golf Course
07.2019 - 08.2021
Bachelor of Science - Elementary Education
Winona State University
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