María Fragoso
Rialto,CA
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
24
24
years of professional experience
Work History
Dispatcher
FM Express Transportation
Rialto, California
09.2011 - Current
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Scheduled loads according to priority and available equipment.
- Received or prepared work orders.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Investigated and resolved customer and vendor issues to retain business.
Shift Leader
Modulinks
Rialto
07.2009 - 08.2011
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Monitored and maintained equipment to ensure operational efficiency.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Assistant Store Manager
Jack in the Box
Rialto, California
02.2006 - 06.2009
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Supervised cash handling processes to ensure accuracy of transactions.
Shift Leader
McDonald's
Rialto, California
01.2001 - 01.2006
- Scheduled team members for shifts based on business needs and customer demand.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Utilized POS systems efficiently for order processing and inventory management.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled emergency situations with composure and in accordance with company guidelines.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
University of Mexico
MexicoSkills
- Driver communication
- Call handling
- Service coordination
- Routing orders
- Problem identification
- Schedule management
- Contract negotiation
- Team development
- Communication skills
- Crisis management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Dispatcher
FM Express Transportation
09.2011 - Current
Shift Leader
Modulinks
07.2009 - 08.2011
Assistant Store Manager
Jack in the Box
02.2006 - 06.2009
Shift Leader
McDonald's
01.2001 - 01.2006
University of Mexico