Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mara Greenough

Austin

Summary

Proven professional with a track record of excellence in customer service and package handling, honed at Hertz Car Rental. Skilled in GPS and route planning, alongside strong relationship-building abilities, ensuring timely and accurate deliveries. Demonstrated ability to work independently, solving problems efficiently to enhance client satisfaction and secure repeat business.

Overview

2023
2023
years of professional experience
1
1
Certification

Work History

Courier

Hertz Car Rental
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Followed company policies and procedures during shift.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.

Security Officer

ACT Security Group
  • Investigated security incidents to identify root causes and prevent future occurrences.
  • Utilized incident management software, tracking incidents and improving response efficiency.
  • Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Hospitality Worker

Sage Hospitality Resources
04.2017 - 07.2022
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.

Education

GED - Basic

O.L. Slaton
Lubbock, TX
04.1975

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Excellent driving skills
  • Package handling
  • Clean driving record
  • Valid Driver's license
  • Decision-making
  • GPS and route planning
  • Relationship building and rapport
  • Package pickup and delivery
  • Attention to confidentiality
  • Deadline adherence
  • Punctuality and reliability
  • Local geography

Certification

Level ll security certification

Timeline

Hospitality Worker

Sage Hospitality Resources
04.2017 - 07.2022

Courier

Hertz Car Rental

Security Officer

ACT Security Group

GED - Basic

O.L. Slaton

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Mara Greenough