Mara Greenough
Austin
Summary
Proven professional with a track record of excellence in customer service and package handling, honed at Hertz Car Rental. Skilled in GPS and route planning, alongside strong relationship-building abilities, ensuring timely and accurate deliveries. Demonstrated ability to work independently, solving problems efficiently to enhance client satisfaction and secure repeat business.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Courier
Hertz Car Rental
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Followed company policies and procedures during shift.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Security Officer
ACT Security Group
- Investigated security incidents to identify root causes and prevent future occurrences.
- Utilized incident management software, tracking incidents and improving response efficiency.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Hospitality Worker
Sage Hospitality Resources
04.2017 - 07.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
Education
GED - Basic
O.L. Slaton
Lubbock, TX04.1975
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Excellent driving skills
- Package handling
- Clean driving record
- Valid Driver's license
- Decision-making
- GPS and route planning
- Relationship building and rapport
- Package pickup and delivery
- Attention to confidentiality
- Deadline adherence
- Punctuality and reliability
- Local geography
Certification
Level ll security certification
Timeline
Hospitality Worker
Sage Hospitality Resources
04.2017 - 07.2022
Level ll security certification
Courier
Hertz Car Rental
Security Officer
ACT Security Group
GED - Basic
O.L. Slaton
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