Mara Ilgen
Oshkosh,WI
Summary
Detail-oriented Orthodontic Assistant with expertise in orthodontic bonding and instrument sterilization. Certified in CPR/AED, skilled in enhancing patient satisfaction through effective communication and meticulous record management. Proficient in collaborating with Orthodontists to ensure successful treatment outcomes in safe clinical environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Vivid Orthodontics
05.2025 - Current
- Enhanced patient comfort during orthodontic procedures through meticulous preparation and attention.
- Maintained accurate treatment records to ensure seamless continuity of patient care.
- Educated patients on tailored oral hygiene practices specific to orthodontic needs.
- Sterilized instruments efficiently while managing dental supply inventory effectively.
- Collaborated with orthodontists to successfully implement treatment protocols and procedures.
- Assisted orthodontists in brace applications, resulting in high patient satisfaction levels.
Dental Sterilization Technician /Medical Records Technician
Vivid Orthodontics
09.2024 - Current
- Ensured health standards compliance through effective sterilization equipment operation.
- Maintained accurate sterilization records and equipment maintenance logs for accountability.
- Implemented strict infection control protocols, enhancing overall patient safety.
- Trained new staff on proper sterilization techniques and equipment usage.
- Collaborated with dental team to streamline workflow and improve instrument turnover.
- Operated steam autoclaves reliably, ensuring cleanliness in sterilization processes.
Front Desk Receptionist
Adeva Salon
09.2023 - Current
- Increased client satisfaction by effectively greeting and assisting customers.
- Optimized salon operations through efficient appointment scheduling using management software.
- Addressed client inquiries by providing clear service and product information.
- Maintained accurate financial records by processing payments daily.
- Created an inviting reception area through cleanliness and organization.
- Trained new reception staff on procedures and exceptional customer service.
EAA Museum Representative
Experimental Aircraft Association EAA
06.2023 - 05.2024
- Ensured smooth participant experiences through enhanced coordination of aviation events.
- Boosted satisfaction rates by resolving customer inquiries regarding EAA programs.
- Maintained accurate membership records and event registrations for operational efficiency.
- Increased event awareness by collaboratively developing effective promotional materials.
- Contributed to efficient office operations by streamlining administrative tasks.
- Restored customer confidence by promptly addressing and resolving complaints.
Education
High School Diploma -
Oshkosh West Highschool
Oshkosh, WI Skills
- Customer service
- Time management
- Telephone etiquette
- Data entry
- Team collaboration
- Organization
- Front office management
- Initiative-taking
- Multitasking
Certification
- CPR/AED Training - Renewed November 2025
Timeline
Orthodontic Assistant
Vivid Orthodontics
05.2025 - Current
Dental Sterilization Technician /Medical Records Technician
Vivid Orthodontics
09.2024 - Current
Front Desk Receptionist
Adeva Salon
09.2023 - Current
EAA Museum Representative
Experimental Aircraft Association EAA
06.2023 - 05.2024
High School Diploma -
Oshkosh West Highschool