Mara Pennie
Colorado Springs,CO
Summary
Experienced with overseeing catering operations and ensuring top-tier service delivery. Utilizes strong leadership skills to manage and motivate teams effectively. Knowledge of menu planning, event logistics, and client relations, consistently ensuring successful and memorable events.
Overview
5
5
years of professional experience
Work History
Catering Supervisor
University of Colorado Colorado Springs DHS
Colorado Springs, CO
11.2023 - Current
- Coordinating and executing events by managing logistics, operations and high-quality demands.
- Demonstrating strong leadership and communication by organizing a team, collaborating with clients and adapting to problems as they arise.
- Exceptional time management and attention to detail to oversee event setup, flow, and exceeding client expectations.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
Barista
T-Bar
Crested Butte, Colorado
05.2022 - 01.2025
- Made coffee, teas, lattes, and smoothies, prepared and made batches of teas.
- Navigated periods of high volume with calm demeanor to keep store operating to standard.
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Documented complex orders to accurately process payments in POS system.
- Collaborated with team members to provide efficient service during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Server
Tully's
Crested Butte, Colorado
05.2023 - 08.2024
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Adhered to all safety, sanitization, and food handling guidelines and regulations. Kept food service and preparation areas clean and neat.
- Served food and beverages promptly with focused attention to customer needs.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess & Barback
Montanya Distillers
Crested Butte, Colorado
08.2020 - 01.2022
- Provided customer service, seated guests, bussed and cleaned tables, washed and put away dishes, restocked bars
- Greeted customers warmly upon arrival and escorted them to their tables
- Communicated with kitchen staff regarding menu offerings, customer feedback, and special requests
Education
High School -
Crested Butte Community School
Crested Butte, CO05.2023
Bachelor of Science (B.S.) - Sport Management
University of Colorado Colorado Springs
12.2026
Skills
- Customer Service
- Time Management
- Delegation Skills
- Problem Solving
- Attention to Detail
- Excellent Communication
Timeline
Catering Supervisor
University of Colorado Colorado Springs DHS
11.2023 - Current
Server
Tully's
05.2023 - 08.2024
Barista
T-Bar
05.2022 - 01.2025
Hostess & Barback
Montanya Distillers
08.2020 - 01.2022
Bachelor of Science (B.S.) - Sport Management
University of Colorado Colorado Springs
High School -
Crested Butte Community School