María Rodriguez
Kissimmee
Summary
Dynamic and bilingual professional with a proven track record in hospitality and education, notably at Paradise Latin Grill. Excelled in enhancing customer satisfaction and student academic success through exceptional service and innovative teaching methods. Skilled in team collaboration and guest engagement, with a strong work ethic and expertise in hospitality service.
Overview
7
7
years of professional experience
Work History
Server
Paradise Latin Grill
02.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
English Teacher
Jose Antogenes Quintero Preescolar Geppetto
01.2019 - 12.2021
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Kept classroom organized, clean and safe for students and visitors.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
Community Service Volunteer
Hospital Adolfo Pons, Venezuela
01.2018 - 12.2019
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Psychological attention to children’s and parents.
- Motive children’s through dynamics.
- Support parents and family members in the grieving process.
Education
Bachelor Of Science -
Maria Rodriguez
Falcon, Venezuela 07.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team work
- Bilingual
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- Sales expertise
- Food safety practices
- Suggestive selling
- Dining area maintenance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Paradise Latin Grill
02.2023 - 01.2025
English Teacher
Jose Antogenes Quintero Preescolar Geppetto
01.2019 - 12.2021
Community Service Volunteer
Hospital Adolfo Pons, Venezuela
01.2018 - 12.2019
Bachelor Of Science -
Maria Rodriguez
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