MARA SOLDATENKO
Charlotte,USA
Summary
Hospitality professional with comprehensive understanding of service management and customer relations. Known for adaptability and reliability in fast-paced settings, with strong teamwork performance and initiative in offering non-trivial decisions. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring quality and clarity in communication with any type of customers.
Overview
9
9
years of professional experience
Work History
Bartender, Server
Dilworth Tasting Room
Charlotte, NC
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables/tasks simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Lead Bartender
Sea Grill
Charlotte, NC
07.2024 - 01.2025
- Started the bar in a brand new fine dining restaurant in the Queen City Quarter, including creating signature drink menu and hiring and training new bartenders.
- Provided weekly inventory and placed accurate order in timely manner.
- Kept the team informed and accountable for all the updates to improve team efficiency.
- Communicated all the bar needs to management, and all the management demands to the bar crew, to keep healthy and positive relationships inside the team.
- Created weekly schedule for the bar team according to the business needs and team members interests.
Bar Lead
Deluxe Fun Dining
Charlotte, NC
03.2023 - 07.2024
- Successfully trained new bar team members
- Posted wine and liquor orders in timely manner.
- Creatively solved emerging problems with guests, staff members, kitchen and supply delays.
- Worked quickly and efficiently under pressure.
Bar Manager
El Papa
Swinoujscie, Poland
03.2022 - 11.2022
- Managed daily operations, including scheduling, ordering, and inventory control.
- Updated bar menu for alternating seasonal and holiday promotions.
- Recruited, hired and trained new members of bar staff.
- Delivered exceptional customer service by tending to guest needs.
Tea Master
Tea Club
Kiev, Ukraine
05.2017 - 02.2022
- Provided traditional Chinese Tea Ceremonies for the new guests as well as for the experienced ones.
- Conducted a training Tea School for those wishing to become tea ceremony facilitators.
- Created a sophisticated tea menu for the restaurants, provided staff tea trainings.
- Made a tea purchase plan for the season and selected teas and teaware for the order.
- Conducted educational lectures on tea culture and tea tastings at events.
- Provided mobile tea ceremonies at corporate events from 10 to 60 people.
Education
Master of Science (M.S.) - Clinical Psychology
Kyiv National university of Economics and Trade
Kyiv, Ukraine02.2018
Bachelor of Science - Psychology
Kyiv National University of Trade And Economics
Kyiv, Ukraine05.2016
Skills
- Strong communication skills
- Cultivating warm relationships with customers and team members
- Team player attitude
- Highly responsible and reliable
- Quick learner, good adjustability
- Fluency in Russian, Ukrainian, English
- Conversant in Polish
- Multitasking
- Analytical skills
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Limited Working
Timeline
Bartender, Server
Dilworth Tasting Room
01.2025 - Current
Lead Bartender
Sea Grill
07.2024 - 01.2025
Bar Lead
Deluxe Fun Dining
03.2023 - 07.2024
Bar Manager
El Papa
03.2022 - 11.2022
Tea Master
Tea Club
05.2017 - 02.2022
Master of Science (M.S.) - Clinical Psychology
Kyiv National university of Economics and Trade
Bachelor of Science - Psychology
Kyiv National University of Trade And Economics