PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Certification
Timeline

MARA TORRES

Altamonte Medical Group
Winter Park,FL
1
Certification
8
years of professional experience

Experienced customer service and healthcare professional with 5+ years in administrative support, patient coordination, data entry, and remote client service. Strong communicator with proven ability to work efficiently in fast-paced environments.

Work History

Medical Assistant

3 Years 7 Months
Altamonte Medical Group | 01.2023 - Current
  • Handled high-volume phone calls and addressed patient inquiries to ensure timely communication
  • Maintain EMR documentation and data entry
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Administered medications and vaccinations, adhering to safety protocols and best practices.

Medical Assistant

1 Year 3 Months
Orlando Health | 10.2021 - 01.2023
  • Managed and coordinated patient records to ensure accurate and timely access for providers
  • Facilitated communication between providers and patients to enhance understanding of treatment plans
  • Facilitated support in fast-paced environments
  • Delivered high-quality customer service to improve patient satisfaction and experience

Customer Service Rep (Remote)

1 Year
Kate Spade | 07.2020 - 07.2021
  • Managed customer service inquiries via remote communication
  • Oversaw order management, billing, and shipping processes to ensure timely delivery
  • Navigated multiple systems to troubleshoot and resolve issues
  • Ensured adherence to customer satisfaction standards, contributing to positive customer experiences

Office Administrator

1 Year
United Heating and Air | 01.2019 - 01.2020
  • Customer service and scheduling coordination
  • General office administration and data entry
  • Communicated with insurance companies to facilitate claims processing
  • Insurance company communication

Education

Medical Assisting Diploma

Florida Technical College | 01-2021

Skills

Customer Service
Data Entry
Administrative Support
Scheduling & Coordination
Payroll Processing
Insurance processing
Microsoft Office
Medical terminology knowledge

Certification

  • Licensed 6-20 All-Lines Adjuster
  • CNP - Certified Notary Public

Timeline

Medical Assistant

Altamonte Medical Group
01.2023 - CurrentRead More

Medical Assistant

Orlando Health
10.2021 - 01.2023Read More

Customer Service Rep (Remote)

Kate Spade
07.2020 - 07.2021Read More

Office Administrator

United Heating and Air
01.2019 - 01.2020Read More

Florida Technical College

Medical Assisting Diploma
Read More
MARA TORRES