Experienced customer service and healthcare professional with 5+ years in administrative support, patient coordination, data entry, and remote client service. Strong communicator with proven ability to work efficiently in fast-paced environments.
Work History
Medical Assistant
3 Years 7 Months
Altamonte Medical Group | 01.2023 - Current
Handled high-volume phone calls and addressed patient inquiries to ensure timely communication
Maintain EMR documentation and data entry
Prepared billing statements for patients and verified correct diagnostic coding.
Administered medications and vaccinations, adhering to safety protocols and best practices.
Medical Assistant
1 Year 3 Months
Orlando Health | 10.2021 - 01.2023
Managed and coordinated patient records to ensure accurate and timely access for providers
Facilitated communication between providers and patients to enhance understanding of treatment plans
Facilitated support in fast-paced environments
Delivered high-quality customer service to improve patient satisfaction and experience
Customer Service Rep (Remote)
1 Year
Kate Spade | 07.2020 - 07.2021
Managed customer service inquiries via remote communication
Oversaw order management, billing, and shipping processes to ensure timely delivery
Navigated multiple systems to troubleshoot and resolve issues
Ensured adherence to customer satisfaction standards, contributing to positive customer experiences
Office Administrator
1 Year
United Heating and Air | 01.2019 - 01.2020
Customer service and scheduling coordination
General office administration and data entry
Communicated with insurance companies to facilitate claims processing