Mara Wollin
Puyallup,WA
Summary
I am very hard working and motivated. I learn very quickly and am able to pick things up without much coaching. I think I would make a great asset to your company.
I am a reliable Store Manager with multiple years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Pilot Travel Centers
Tumwater, WA
06.2025 - 03.2026
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed and implemented process improvements to enhance operational efficiency.
General Manager
7 11
Eugene, OR,
08.2024 - 05.2025
- Directed daily operations to enhance store efficiency and customer satisfaction.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Led employee training programs, fostering skill development and team cohesion.
- Analyzed sales data to identify trends, informing strategic product placement decisions.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Store Manager
7 11
Centennial, Colorado
01.2024 - 07.2024
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
Store Manager
Dollar Tree
Littleton, Colorado
01.2023 - 12.2023
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
Store Manager
Family Dollar
Winston-Salem, NC
08.2022 - 07.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Office Supervisor
Food Lion
Winston Salem, North Carolina
04.2022 - 06.2022
- Coached employees through day-to-day work and complex problems.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Maintained computer and physical filing systems.
Supervisor
Sheetz
Winston Salem, North Carolina
05.2021 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Customer Service Representative
Jacksons Food Stores
Springfield, OR
08.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Manager
Buy 2
Springfield, OR
04.2017 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Caregiver
Country Meadows
Bandon, OR
04.2000 - 12.2009
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Education
GED -
Bandon High School
Bandon, OR05-2000
Skills
- Policies and Procedures
- Problem Anticipation and Resolution
- Continuous Improvement Projects
- Department Oversight
- Waste Elimination
- Scheduling and Coordinating
- Supply Ordering
- Customer Service
- Staff Supervision
- Cash Management
- Payroll Management
- Program Implementation
- Bank and Safe Deposits
- Sales Promotions
- Friendly and Positive
- Training and Mentoring
- Vendor Management
- Staff Management
- Reliable
- Customer Relations
- Replenishment and Recovery
- Opening and Closing Procedures
- Delegating Work
- Documentation and Reporting
- Staff Training and Development
- Team motivation
Timeline
Assistant Manager
Pilot Travel Centers
06.2025 - 03.2026
General Manager
7 11
08.2024 - 05.2025
Store Manager
7 11
01.2024 - 07.2024
Store Manager
Dollar Tree
01.2023 - 12.2023
Store Manager
Family Dollar
08.2022 - 07.2023
Office Supervisor
Food Lion
04.2022 - 06.2022
Supervisor
Sheetz
05.2021 - 12.2021
Customer Service Representative
Jacksons Food Stores
08.2020 - 03.2021
Manager
Buy 2
04.2017 - 07.2020
Caregiver
Country Meadows
04.2000 - 12.2009
GED -
Bandon High School