Marabia Estis
Killeen,TX
Summary
Dedicated Customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Effectively collaborates with others to accomplish team and personal objectives. Recognized for effectively managing challenges related to escalated customer care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receivables Specialist
Xtend Healthcare
09.2022 - Current
- Managing over 50 incoming calls, emails and faxes per day from customers
- Providing support for patients in applying for financial assistance and entered patients' details in provided excel sheet
- Processing claims and payments, scheduled patient's appointments and updated patient's demographics.
Customer Care Representative
Elixir Insurance
07.2021 - 08.2022
- Managed approximately 40 inbound and outbound daily calls, emails and faxes from customers, insurance companies, and pharmacies
- Filled orders and assisted with prescriptions
- Processed claims and payments and updated patient's demographics
- Entered patients' data in Excel.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Utilized CRM systems to accurately track customer interactions and update account information.
Environmental Specialist
Advent Health
04.2021 - 04.2022
- Ensuring the neatness and compliance of the patient care rooms
- Facilitated communication between regulatory agencies and project stakeholders, fostering collaborative problem-solving efforts with regards to patients' rooms
Barista
Starbucks
11.2018 - 08.2020
- Aided customers, from taking orders, to cash handling
- Created coffee masterpieces and solved everyday customer service issues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Associate of Arts - Computer And Information Sciences
Temple Texas College
Temple, TXHigh School Diploma -
North Little Rock High School
Little Rock, AR05.2017
Skills
- Team Player and Professionalism
- Accurate Data Entry
- Proficient in Microsoft Office
- Able to communicate effectively both verbal and in writing
- 6 years of Excellent Customer service
- High level of Attention detailed and Strong Organizational skills
- Strong multi-tasking and Detailed-Oriented
- Proficient with Computers
- Active Listening
- ERP System Knowledge
- Dispute Resolution
- Collection Strategy Development
- Customer service support
- Claims Processing
- Microsoft Excel
- Data inputting
Personal Information
Title: CUSTOMER CARE EXTRAORDINAIRE
Certification
- ComptiA Security+: Access Control | Encryption | Vulnerability assessment | Risk Management | Network security | Critical thinking | Firewalls | Incident Response
Timeline
Receivables Specialist
Xtend Healthcare
09.2022 - Current
Customer Care Representative
Elixir Insurance
07.2021 - 08.2022
Environmental Specialist
Advent Health
04.2021 - 04.2022
Barista
Starbucks
11.2018 - 08.2020
Associate of Arts - Computer And Information Sciences
Temple Texas College
High School Diploma -
North Little Rock High School
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