Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maradie Sattra

Los Angeles,CA

Summary

Proven in enhancing customer experiences at Hennes & Mauritz, I excel in upselling strategies and building lasting relationships. Demonstrated ability to resolve issues swiftly, ensuring satisfaction. Skilled in teamwork and problem-solving, I significantly contribute to team goals, always prioritizing safety and service excellence.

Overview

2
2
years of professional experience

Work History

Retail Sales Advisor

Hennes & Mauritz
07.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.

Ride Operator

Six Flags Magic Mountain
06.2022 - 06.2023
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Set up promotional displays and equipment for special events and activities.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.

Education

Undergraduate - Business Economics

University of California - San Diego
La Jolla, CA
06-2027

High School Diploma -

Birmingham Community Charter High School
Van Nuys, CA
06-2023

Skills

  • Customer Service
  • Time Management
  • Relationship Building
  • Problem-Solving
  • Teamwork and Collaboration
  • Goal-Oriented
  • Interpersonal and written communication
  • Upselling strategies

Accomplishments

  • High School Diploma
  • Student of the month


Timeline

Retail Sales Advisor

Hennes & Mauritz
07.2023 - Current

Ride Operator

Six Flags Magic Mountain
06.2022 - 06.2023

Undergraduate - Business Economics

University of California - San Diego

High School Diploma -

Birmingham Community Charter High School

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Maradie Sattra