Summary
Overview
Work History
Education
Skills
Honors and Extracurricular
References
Timeline
Generic

Mara Elaine R. Dondoyano

San Marcos,TX

Summary

Seasoned Assistant Branch Manager at First Convenience Bank, adept in compliance management and staff development. Demonstrates strong leadership and proficiency in financial software, significantly enhancing branch service quality. Expert in banking regulations, with a proven track record of driving team and financial product advancements.

Overview

9
9
years of professional experience

Work History

Assistant Branch Manager

First Convenience Bank
Kyle, USA
08.2020 - Current
  • Ensures compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
  • Develops work schedules for teams.
  • Assess financial performance alongside management.
  • Consistently meet production goals for new account creation.
  • Provides training sessions for new staff members.
  • Monitors daily operations and supports the Branch Manager in necessary duties.
  • Ensures all documents are prepared for auditing.

Personal Banker/Supervisor

First Convenience Bank
Kyle, USA
05.2020 - 08.2021
  • Introduced additional banking services to customers.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Followed operational standards, promoting security, risk management and compliance.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.

Manager

Taco Bell
San Marcos, USA
01.2016 - 05.2020
  • Facilitated inventory management and merchandise procurement.
  • Cross-trained team members to enhance skills.
  • Executed cash and card exchanges promptly.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Education

Bachelor of Business Administration - Finance

TEXAS STATE UNIVERSITY
San Marcos, TX
12.2020

Skills

  • Proficient in Microsoft Office and financial software
  • Audit preparation
  • Vault audits
  • Compliance management
  • Staff development
  • Knowledgeable in banking regulations
  • Skilled in communication
  • Branch service quality
  • Financial product advisement

Honors and Extracurricular

  • Dean’s List, Spring 2017, Fall 2017, Spring 2018
  • Finance Co-chair, Bobcat Preview
  • Volunteer, Bobcat Build, 01/20, 08/20
  • Event, Bobcat Build, 03/19

References

References available upon request.

Timeline

Assistant Branch Manager

First Convenience Bank
08.2020 - Current

Personal Banker/Supervisor

First Convenience Bank
05.2020 - 08.2021

Manager

Taco Bell
01.2016 - 05.2020

Bachelor of Business Administration - Finance

TEXAS STATE UNIVERSITY

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Mara Elaine R. Dondoyano