Summary
Overview
Work History
Education
Skills
Timeline
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Maraelee Wilson

Northglenn,CO

Summary

Hello, my name is Maraelee Wilson and I have been working consistently since I was sixteen. I have developed into a professional hospitality worker with extensive experience delivering high-quality service in busy dining settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. After my thirteen-year career of playing soccer and other sports, I realized the unique set of skills I was able to acquire and apply to any environment I am a part of.

Overview

5
5
years of professional experience

Work History

Host

Elvira's Mexican Grill
02.2025 - 02.2025
  • Met high expectations and learned proper etiquette from this fine dining environment
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Handled high-pressure situations with composure, managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Retail Sales Associate

Vuori
10.2024 - 01.2025
  • Seasonal Employee
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Server

Texas Roadhouse
06.2020 - 08.2024
  • Started as a hostess, moved to to-go orders, became a trainer, and then serving
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Bachelor of Science - Psychology With A Minor in Behavioral Health

Grand Canyon University
Phoenix, AZ
12-2025

High School Diploma -

Faith Christian Academy
Arvada, CO
05-2022

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Effective time management
  • Adaptable to change
  • Up-selling techniques
  • Workflow optimization
  • Multitasking proficiency
  • Staff training
  • Phone etiquette
  • Payment processing

Timeline

Host

Elvira's Mexican Grill
02.2025 - 02.2025

Retail Sales Associate

Vuori
10.2024 - 01.2025

Server

Texas Roadhouse
06.2020 - 08.2024

Bachelor of Science - Psychology With A Minor in Behavioral Health

Grand Canyon University

High School Diploma -

Faith Christian Academy

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Maraelee Wilson