Marah Gallagher
Grand Rapids,MI
Summary
Hardworking professional with proven relationship-building experience in customer service. Possesses knowledge of effective communication, and responsibilities of a successful business. Aiming to leverage my knowledge to effectively perform a position within your company.
Overview
4
4
years of professional experience
Work History
Server
Butchers Union
Grand Rapids, MI
02.2021 - Current
- Delivered exceptional, friendly, and fast service while working in a fast-paced environment.
- Answered questions about menu selections and made recommendations to increase overall sales.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Skillfully anticipated and addressed guests' service needs.
- Trained new hires on best practices and provided feedback to improve customer satisfaction.
Sales Manager Trainee
Enterprise Holdings Inc.
Holland, Michigan
06.2022 - 07.2022
- Dealt with customer service, financial, sales, and marketing operations.
- Increase revenue by marketing products produced by the company.
- Work with customers and other employees to improve overall performance.
- Answer customer inquiries and resolve issues promptly.
- Marketed and built relationships to develop new business and maintain current relationships to meet growth goals.
Server
The Score Restaurant and Sports Bar
Grand Rapids, MI
06.2020 - 02.2021
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Maintained knowledge of food and beverage menus to proactively upsell and increase overall sales for the company.
Education
Bachelor of Science - Allied Health Sciences Major
Grand Valley State University
Skills
- Time Management
- Teamwork
- Customer Service
- Staff Training and Mentoring
- Problem Solving
- Adaptability
- Point of Sale Systems
- Revenue and Profit Growth
- Verbal Communication
- Interpersonal Skills
Timeline
Sales Manager Trainee
Enterprise Holdings Inc.
06.2022 - 07.2022
Server
Butchers Union
02.2021 - Current
Server
The Score Restaurant and Sports Bar
06.2020 - 02.2021
Bachelor of Science - Allied Health Sciences Major
Grand Valley State University
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