Maraim Mohamed
Rochester,MN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
2016
2016
years of post-secondary education
Work History
Manager
Papa Johns
Saint Paul, Minnesota
02.2021 - 06.2024
- Managed daily operations of multiple restaurant locations.
- Oversaw staff training and development programs for team members.
- Implemented inventory management strategies to reduce waste.
- Developed schedules to optimize labor efficiency and service levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Implemented quality control measures to uphold company standards.
Desk Receptionist
Days Inn Hotel
Eagan, Minnesota
05.2019 - 04.2021
- Managed front desk operations, greeting and assisting visitors promptly.
- Coordinated scheduling of appointments and maintained calendar for staff.
- Answered multi-line phone system, directing calls to appropriate personnel.
Server/Bartender
Mango Thai Restaurant
Rochester, Minnesota
12.2015 - 05.2019
- Provided exceptional service to guests in a fast-paced dining environment.
- Assisted with menu selections and offered wine pairings to enhance dining experience.
- Managed table assignments and ensured timely food delivery to guests.
- Trained new servers on restaurant policies and customer service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Crew Trainer
McDonald's
Rochester, Minnesota
09.2012 - 09.2015
- Trained new crew members on operational procedures and customer service standards.
- Supervised daily team activities to ensure efficient restaurant operations.
- Implemented safety protocols for food handling and equipment use.
- Conducted performance evaluations to provide feedback and guidance to team members.
Education
Mayo High School
Rochester, MNSkills
- Staff training
- Inventory management
- Conflict resolution
- Operational oversight
- Team leadership
- Effective communication
- Time management
- Problem solving
- Crisis management
- Product management
- Sales techniques
- Staff management
- Clear communication
Timeline
Manager
Papa Johns
02.2021 - 06.2024
Desk Receptionist
Days Inn Hotel
05.2019 - 04.2021
Server/Bartender
Mango Thai Restaurant
12.2015 - 05.2019
Crew Trainer
McDonald's
09.2012 - 09.2015
Mayo High School