Maria Franco

Retail Company

• Manages and coordinates daily activities of store and staff sales while ensuring all are engaged in promoting and selling products to ensure client satisfaction
• Ensures each client receives outstanding client service; greets and acknowledges every client and develops new client relationships to increase sales and build brand loyalty
• Ensure clients to receive superior after sales service
• Performed a superior customer service to ensure satisfaction
• Attains monthly sales goal and delivers increases in other KPI goals (conversion, UPT and DPT)
• Assists Store Manager and Assistant Manager with training sales associates
• Merchandises store as directed by visual guidelines and ensures that all stock is well maintained and in good condition

Medical Sales Supplies Company (Mexico and USA)

• Support sales representatives by providing them with the tools and information they require
• Process sales orders and communicate shipping dates and order status to customers
• Find out suppliers that offer medical supplies for specific contracts and brand equipments
• Recommended products to customers and suggested other options if preferred product was unavailable
• Provided primary customer support to internal and external customers in fast-paced environment
• Compiled customer feedback and recommended service delivery improvements to management

Company of Distribution of medical equipment and medical supplies.

• Management and coordination of every contract related with the key account associated with a public hospital
• Satisfy project needs according with the hospital area where the medical equipment (or supply) is need it
• Deliver every project on time according to the selected budget
• Coordinate internal resources and suppliers for the correct execution of projects
• Ensure resource availability
• Report and escalate to Commercial Director as needed
• Create and maintain clear and organized project documentation
• Participate in public contests by catching new projects
• Participate with Sales Department in the creation of strategies to get more clients and accomplish the annual sales quote in medical equipment and medical supplies
• Establish and maintain relationships with suppliers and government positions (doctors and hospitals)
• Work closely with internal departments to ensure delivery commitment dates are achieved
• Event planner with the AA clients
• Ensure the correct flow of information within the company to facilitate business operations
• Manage sales and customer service for clients that constituted 25% of the total annual sales
• Manage of the annual budget of the administrative area
• Enforce the company´s administrative policies related with operational expenses
• Assess administrative employees performance and provide coaching and guidance to ensure maximum efficiency
• Worked with the General Director of the company to resolve project problems, improve operations and provide exceptional customer service