Maranda Broumley
Roland,OK
Summary
Dynamic barista with a proven track record at Cherokee Nation Entertainment, excelling in customer service and team training. Recognized for fostering a welcoming atmosphere and enhancing operational efficiency through effective time management and communication skills. Committed to maintaining cleanliness and improving processes, ensuring a positive experience for both customers and colleagues.
Overview
8
8
years of professional experience
Work History
Barista
Cherokee Nation Entertainment
Roland, OK
05.2017 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Sallisaw High School
Sallisaw, OK05.2013
Skills
- Customer service
- Time management
- Cash handling
- Team training
- Communication skills
- Conflict resolution
- Workplace organization
- Process improvement
- Customer feedback
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Decision-making
- Performance improvement
Timeline
Barista
Cherokee Nation Entertainment
05.2017 - Current
High School Diploma -
Sallisaw High School