Maranda D. Campbell
Gainesville,FL
Overview
21
21
years of professional experience
Work History
Financial Counselor
UF Health
Gainesville, FL
08.2022 - Current
- Greet and assist telephone and on-site clients with inquiries and questions with respect and dignity; refer to most appropriate department/program for assistance
- Answer all telephone calls in a professional manner when necessary
- Accurately relays client financial responsibility to clients, collects co-pays, requests demographic/payor information, insurance card, obtains verification documentation, etc.
- Accurately Verifies Eligibility by calling or using Availity and Medicaid websites
- Collect on old balances on Clients accounts
- Set up Payment Plans on high balances
- Notify patient of Self-Pay responsibility
- Update Billing Information in EMR
- Review Clients accounts to assure all Financial Documents are up to date
- Follow scheduling guidelines, schedule and/or reschedule client appointments
- Create, maintain, and update in Profiler files and other databases/ spreadsheets and/or other information used to track information for department, and
- Provide reports on information as needed to deliver excellent patient centered service by facilitating established financial processes that enable and expedite the billing and collection of professional services.
- Accountable for resolution of front-end edits, rejections, and information requests to achieve practice goals. This position interacts directly with internal and external customers of the practice.
- Supervisor: MaryEllen Frey 352-594-1821 May Be Contacted
Financial Counselor
Meridian Behavioral Healthcare Inc.
Gainesville, FL
01.2017 - 05.2021
- Greet and assist telephone and on-site clients with inquiries and questions with respect and dignity; refer to most appropriate department/program for assistance
- Answer all telephone calls in a professional manner when necessary
- Accurately relays client financial responsibility to clients, collects co-pays, requests demographic/payor information, insurance card, obtains verification documentation, etc.
- Accurately Verifies Eligibility by calling or using Availity and Medicaid websites
- Collect on old balances on Clients accounts
- Set up Payment Plans on high balances
- Notify patient of Self-Pay responsibility
- Update Billing Information in EMR
- Review Clients accounts to assure all Financial Documents are up to date
- Updates the EMR and Tower (as applicable) as outlined and directed in the FC Work Flow Process
- Follow scheduling guidelines, schedule and/or reschedule client appointments
- Works closely with front desk staff to maximize collections
- Create, maintain, and update in Profiler files and other databases/ spreadsheets and/or other information used to track information for department, and provide reports on such information as needed
- Conduct and monitor the preparation and distribution of Share of Cost statements
- Performs other duties as required to meet program and departmental goals and objectives. Provide back up to front desk when necessary
- Work in other departments/programs and verify the client’s insurance (CSU, Boys Recovery, PHP, Bridgehouse, OTP, and etc.)
- Supervisor: Pamela Whitehead 352-529-7119 May Be Contacted
Direct Care Counselor
Sequel Youth and Family Services
Gainesville, FL
08.2015 - 01.2017
- Provide on-going support and guidance and role modeling for youth.
- Act in a professional manner at all times, performing all duties in accordance with the agency’s policies and procedures.
- Report to assigned shift on-time and wait for relief to assigned position prior to leaving shift.
- Perform de-escalation, conflict resolution and as last resort physical intervention in the event of youth crisis.
- Provide individual, informal counseling to youth to discuss interpersonal issues, treatment issues and provide input into development of individualized goals and plans to address concerns.
- Serve as key staff member for youths assigned, assuring supervision and accountability at all times.
- Participate in staff training as required and successfully pass proficiency test where appropriate.
- Participate in implementation of daily activity schedule and daily routine as assigned by shift supervisor.
- Certified in P.A.R. training
- Spend 100% of working hours in personal contact with youth.
- Supervisor: Adrienne McCray: (352)665-9805 May Be Contacted
PRN Home Health Aide
North Florida Retirement Village
Gainesville, FL
06.2014 - 05.2015
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.
- Records patient information by making entries in the patient journal; notifying the nursing supervisor of changing or unusual conditions.
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;
- Updates job knowledge by participating in educational opportunities.
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
- HR: (352)373-4032 Cari Stevens
Co-Owner/Facility Manager
Lil Doves Christian Childcare
Gainesville, FL
06.2005 - 10.2013
- Oversee employee schedule, facilitate meetings, general office duties.
- Resolve customer complaints
- Hired and trained personnel, provide employees with guidance plans and prepare work schedules.
- Taught motor skills and growth skills, provided educational skills to provide kids with the knowledge they need to move to grade school in a timely manner.
- Communicated with parents about kids with updates on their child’s learning and growth.
- Co-Owner: Courtney Douglas (352)301-1057 May Be Contacted
Timeline
Financial Counselor
UF Health
08.2022 - Current
Financial Counselor
Meridian Behavioral Healthcare Inc.
01.2017 - 05.2021
Direct Care Counselor
Sequel Youth and Family Services
08.2015 - 01.2017
PRN Home Health Aide
North Florida Retirement Village
06.2014 - 05.2015
Co-Owner/Facility Manager
Lil Doves Christian Childcare
06.2005 - 10.2013