Maranda D. Hooper
Franklinton
Summary
To obtain a position that will allow me to use my skills, educational background, and ability to work well with people and patients.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Lifetime Home Health Care
2022.01 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Patient Service Representative
Granville Medical Center
2016.07 - 2021.03
- Greeting patient or patients also caregivers
- Verifying insurance benefits and obtain all necessary information
- Completing all paperwork in a timely manner
Patient Coordinator
Granville Primary Care
2015.09 - 2016.07
- Greeting patients, visitors and colleagues
- Schedule patients and answering phone calls
- Posts charges and payments accordingly
Front Office Clerk
N.C. Pediatric Associates
2014.11 - 2015.09
- Greeting patients, visitors and colleagues
- Answering phone calls, taking messages
- Active listener
Registration Clerk
Maria Parham Medical Center
2004.04 - 2014.11
- Admissions and Registrations of patients
- Completion of appropriate forms
- Explanation of payment information
Education
Associate of Arts -
Vance-Granville Community College
Henderson, NC2023-05
Nurse Aide I -
Vance-Granville Community College
Butner, NC06.2021
Medical Systems Administrative -
ECPI Technical College
Raleigh, NC11.2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
Timeline
Assistant Manager
Lifetime Home Health Care
2022.01 - Current
Patient Service Representative
Granville Medical Center
2016.07 - 2021.03
Patient Coordinator
Granville Primary Care
2015.09 - 2016.07
Front Office Clerk
N.C. Pediatric Associates
2014.11 - 2015.09
Registration Clerk
Maria Parham Medical Center
2004.04 - 2014.11
Associate of Arts -
Vance-Granville Community College
Nurse Aide I -
Vance-Granville Community College
Medical Systems Administrative -
ECPI Technical College