MARANDA HENRY
VERO BEACH,UNITED STATES
Summary
Hard working professional with 9+ years of experience leading teams, optimizing operations and proven knowledge of customer service. Demonstrates strong skills in team leadership, problem-solving, and creative thinking, driving significant sales growth and customer satisfaction. Highly motivated employee with desire to take on new challenges. Aiming to leverage my skills to successfully fill the role at your company.
Overview
11
11
years of professional experience
Work History
Inventory Specialist
Walgreens
2025.01 - Current
- Oversaw inventory accuracy through regular audits and cycle counts.
- Implemented efficient stock replenishment processes to minimize out-of-stock occurrences.
- Trained staff on inventory management systems and best practices for stock handling.
- Analyzed inventory data to identify trends and optimize stock levels.
- Coordinated with suppliers to ensure timely delivery of products and supplies.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
PHARMACY TECHNICIAN
Walgreens
2024.08 - 2024.11
- Processed prescriptions with precision, ensuring accuracy in medication dispensing. Implemented inventory management system. Counting, filling and cashing out prescriptions.
- Partnered with pharmacists to streamline workflow, enhancing patient care. Assisted in developing training program for new technicians.
- Provided compassionate customer service, addressing patient concerns and questions.
- In person and over the phone communications with helping all customers with their needs.
SHIFT LEAD
Walgreens
2021.02 - 2024.08
- Led shift operations, optimizing workflow and enhancing customer service. Streamlined inventory management, resulting in reduced waste and improved profitability.
- Fostered team cohesion and mentored new hires, elevating overall store performance. Implemented cross-training initiatives, boosting staff versatility and efficiency.
- Pioneered new scheduling system, balancing staff needs with store demands. Introduced customer feedback mechanism, driving continuous improvement in service quality.
- Ensured compliance with company policies and safety regulations. Meticulously managed cash handling procedures, maintaining accuracy in financial transactions.
- Resolved customer concerns with empathy and professionalism, enhancing brand loyalty. Cultivated a positive work environment, leading to improved team morale and retention.
ASSISTANT STORE MANAGER
Hanes brands
2018.12 - 2021.01
- Led store operations, optimized inventory, and mentored staff, driving significant sales growth and enhancing customer satisfaction at Hanes brands.
- Pioneered new merchandising strategies and customer engagement initiatives, resulting in improved store performance and brand loyalty.
- Analyzed sales data and market trends to inform inventory decisions and promotional strategies, leading to reduced costs and increased profitability.
- Cultivated a positive work culture, provided guidance to staff, and ensured exceptional customer service standards were consistently met.
FLOOR MEMBER
Sams Club
2016.08 - 2019.03
- Managed inventory, assisted customers, and maintained store cleanliness. Streamlined restocking process, enhancing efficiency. Developed strong teamwork skills.
- Implemented new organization system for merchandise, reducing customer wait times. Consistently met sales targets and improved customer satisfaction scores.
- Ensured accurate product placement and pricing. Conducted thorough checks of new merchandise that came in.
- Worked closely with team members to optimize store layout. Participated in cross-departmental projects to enhance overall store performance.
- Provided exceptional customer service, resolving issues promptly. Mentored new team members, facilitating their integration into the store environment.
SALES ASSOCIATE
Vanity Fair Outlet
2015.07 - 2018.11
- Drove sales through personalized customer service, exceeding targets consistently. Implemented creative merchandising strategies, boosting store appeal and foot traffic.
- Optimized inventory management, reducing stockouts and increasing product turnover. Collaborated with team to achieve department goals and enhance customer satisfaction.
- Fostered positive team environment, sharing best practices and supporting colleagues. Participated in cross-functional projects to improve store operations.
- Proposed and implemented new customer engagement strategies, leading to improved retention rates. Adapted quickly to changing retail trends and consumer preference.
CREW MEMBER
Burger King
2015.07 - 2016.07
- Managed customer orders efficiently, ensuring accuracy and timely delivery. Collaborated with team to maintain high-quality service standards.
- Streamlined food preparation processes, reducing wait times and enhancing customer satisfaction. Consistently met sales targets during peak hours.
- Maintained strict adherence to food safety protocols, contributing to perfect health inspection scores. Organized workstation for optimal efficiency.
- Fostered positive team dynamics, supporting colleagues during high-pressure situations. Adapted quickly to changing priorities in fast-paced environment.
Education
High School -
Treasure Coast High School
Port Saint Lucie2016-05
Skills
- Some of my skills are but are not limited to, Public Speaking, Team Leadership, Problem Solving, Time Management, Analytical Thinking, Employee Training, Conflict Resolution, Work Delegation, Customer Service, Cash-Handling, Inventory counts and adjustments, Shift Scheduling, Up-selling
- Attention to detail
- Inventory control
- Teamwork and collaboration
- Customer service
- Shipping and receiving
- Damage identification and reporting
- Time management
- Quality control
- Handheld scanners
- Customer relations
Timeline
Inventory Specialist
Walgreens
2025.01 - Current
PHARMACY TECHNICIAN
Walgreens
2024.08 - 2024.11
SHIFT LEAD
Walgreens
2021.02 - 2024.08
ASSISTANT STORE MANAGER
Hanes brands
2018.12 - 2021.01
FLOOR MEMBER
Sams Club
2016.08 - 2019.03
SALES ASSOCIATE
Vanity Fair Outlet
2015.07 - 2018.11
CREW MEMBER
Burger King
2015.07 - 2016.07
High School -
Treasure Coast High School