Maranda Massie
Columbus,OH
Summary
Dynamic leader with a proven track record at CAL, Inc, adept in crisis management and cross-functional team leadership. Expertise in company policy implementation and fostering business intelligence, achieving significant improvements in client care and operational efficiency. Skilled in supervision, training, and strategic planning, driving positive outcomes and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Area Director
CAL, Inc
Columbus, OH
05.2023 - Current
- Maintained accurate records of client progress, services provided, changes in condition, treatments administered.
- Provided leadership and guidance to caregivers on best practices related to patient care.
- Investigated client complaints regarding caregiver performance and took corrective action when necessary.
- Evaluated caregiver performance through observation, feedback from clients, families, guardians, review of documentation., followed up with appropriate coaching or disciplinary actions if needed.
- Collaborated with interdisciplinary team members to develop individualized plans of care for each client.
Program Coordinator
Caregivers Inc.
Columbus, OH
12.2022 - 05.2023
- Monitored the performance of staff members providing direct care to ensure that quality standards were met or exceeded.
- Established schedules for assigned staff members to ensure adequate coverage of shifts and services.
- Created a team-oriented environment by encouraging collaboration among staff members.
- Coordinated with other healthcare professionals involved in each client's care plan to ensure continuity of services.
- Ensured compliance with all relevant laws and regulations governing the provision of home health services.
Float Lead
CAL, Inc
Lancaster , OH
01.2018 - 12.2022
- Developed meaningful relationships with clients through active listening techniques and empathy.
- Organized therapeutic activities designed to help individuals reach personal goals related to communication, mobility, behavior management..
- Engaged in creative problem solving techniques to handle challenging behaviors effectively while maintaining respect for the individual's dignity.
- Monitored clients' physical and emotional well-being and reported any changes to supervisor or other appropriate personnel.
- Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
Home Coordinator
Lend A Hand Services
Columbus, OH
06.2016 - 01.2018
- Developed and implemented home safety plans for clients.
- Maintained accurate records of client progress including assessments, notes, reports.
- Advised staff on best practices related to client management techniques.
- Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
- Monitored and maintained compliance with state and federal regulations for home care services.
Founder
Kaos Kompound
Lancaster, OH
05.2013 - 03.2015
- Developed and implemented practice plans to help athletes reach their goals.
- Coordinated with parents of players regarding their children's involvement in the program.
- Assisted coaches with providing guidance to individual players on proper technique and game strategy.
- Recruited new players through outreach activities such as community events, school visits, and social media campaigns.
- Oversaw scheduling of facility time for practice sessions and games.
Owner
Custom Creations Finish Carpentry, LLC
Lancaster, OH
11.2006 - 10.2014
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Reviewed legal documents related to business operations.
Education
Bachelor of Arts - Interior Design
Pittsburgh Art Institiute
Pittsburgh, PA12-2008
Bachelor of Science - Sociology
University of Cincinnati
Cincinnati, OH05-2006
Associate of Science - Human Services
Hocking College
Nelsonville, OH05-2004
Skills
- Company policy implementation
- Cross-functional team leadership
- Crisis Management
- Supervision and training
- Business Intelligence
- Effective leader
Certification
- State of Ohio Independent Provider, March 2018 – June 2023
Affiliations
- Founded and established Kaos Fastpitch, a competitive travel softball league for girls ages 8 to 18, providing a platform for athletic development and teamwork from March 2012 to September 2015
Timeline
Area Director
CAL, Inc
05.2023 - Current
Program Coordinator
Caregivers Inc.
12.2022 - 05.2023
Float Lead
CAL, Inc
01.2018 - 12.2022
Home Coordinator
Lend A Hand Services
06.2016 - 01.2018
Founder
Kaos Kompound
05.2013 - 03.2015
Owner
Custom Creations Finish Carpentry, LLC
11.2006 - 10.2014
Bachelor of Arts - Interior Design
Pittsburgh Art Institiute
Bachelor of Science - Sociology
University of Cincinnati
Associate of Science - Human Services
Hocking College
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