Maranda Taylor
Cincinnati,OH
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Preschool Teacher
NKCAC Headstart
Covington, KY.
09.2022 - Current
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Inpatient Pharmacy Technician
Cincinnati Children's Hospital Burnet Campus
Cincinnati, OH
08.2021 - 09.2022
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Facilitated smooth transitions of care by coordinating medication deliveries for discharged patients or transfers within the facility.
- Dispensed and procured medicinal products and supplies used in hospital.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
Retail Pharmacy Technician
CVS Pharmacy Health
Cincinnati, OH
06.2020 - 08.2021
- Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
- Enhanced pharmacy efficiency by accurately entering prescription information into the system and maintaining up-to-date patient records.
- Reduced medication errors by carefully verifying prescription details, checking for drug interactions, and consulting with pharmacists as needed.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
Customer Service Representative
Humana Specialty Pharmacy
Cincinnati, OH
05.2016 - 11.2019
- Spoke directly to customers and doctors, to schedule delivery fo their medication whether to their home or to their doctor's office.
- Processed payments of medications.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Pharmacy Technology
Daymar College - Owensboro
Owensboro, KY10.2014
High School Diploma -
Newport High School
Newport, KY06.2011
Skills
- Insurance Verification
- Regulatory Compliance
- Supply Restocking
- Drug safety
- Prescription Filling
- Workflow Optimization
- Intravenous admixture preparation
- FDA Drug Safety Guidelines
- Answering customer questions
- Receiving incoming supplies
- Confidentiality and HIPAA
- Processing payments
- Prescription Interpretation
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Preschool Teacher
NKCAC Headstart
09.2022 - Current
Inpatient Pharmacy Technician
Cincinnati Children's Hospital Burnet Campus
08.2021 - 09.2022
Retail Pharmacy Technician
CVS Pharmacy Health
06.2020 - 08.2021
Customer Service Representative
Humana Specialty Pharmacy
05.2016 - 11.2019
Associate of Science - Pharmacy Technology
Daymar College - Owensboro
High School Diploma -
Newport High School