Maranda Veal
Dublin,GA
Summary
Adept at multitasking and case management, I enhanced patient satisfaction and streamlined emergency dispatch processes at GEICO and the Georgia Department of Public Health. My skills in HIPAA compliance and organizational abilities led to significant improvements in patient care coordination and service delivery efficiency.
Overview
3
3
years of professional experience
Work History
Patient Care Advocate
Georgia Department Of Public Health
01.2023 - Current
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Conducted thorough assessments of each patient's needs upon intake, enabling accurate identification of appropriate resources required.
- Educated patients on medication management and self-care techniques, promoting adherence to treatment plans.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Intern
Georgia Department Of Public Health
08.2022 - 12.2022
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Monitored progress and documented patient health status changes to keep care team updated.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
Emergency Roadside Dispatcher
GEICO, Government Employees Insurance
07.2021 - 08.2022
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
- Increased accuracy in record-keeping by diligently updating incident logs, vehicle locations, and driver availability status throughout each shift.
- Streamlined communication channels among drivers, service providers, customers by implementing standardized procedures for information sharing during emergencies.
Education
Bachelor of Science - Sociology
Clayton State University
Morrow, GA12.2022
Associate of Science - Paralegal Studies
Clayton State University
Morrow, GA12.2022
Skills
- Multitasking ability
- Client documentation
- Case Management
- First aid and safety
- Organizational Skills
- HIPAA Compliance
Affiliations
- Member of the Professional Association of Social Workers in HIV/AIDS
Timeline
Patient Care Advocate
Georgia Department Of Public Health
01.2023 - Current
Intern
Georgia Department Of Public Health
08.2022 - 12.2022
Emergency Roadside Dispatcher
GEICO, Government Employees Insurance
07.2021 - 08.2022
Bachelor of Science - Sociology
Clayton State University
Associate of Science - Paralegal Studies
Clayton State University