Maranda Wheat
Richmond,KY
Summary
Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Strong knowledge of standard office procedures and operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant
New Vista Behavioral Health
06.2018 - Current
- Greeted clients with friendliness and professionalism.
- Answered, managed and directed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Answered client questions, and scheduled appointments.
- Manage incoming calls, emails and faxes.
- Reviewed and updated client information in database for accuracy.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Medical Office Assistant
MLF Knuckles MD PSC
04.2016 - 06.2018
- Greet patients, answer phones and schedule appointments.
- Maintain and update medical records.
- File, organize and maintain physical medical charts.
- Obtain insurance information and accurately verify benefits and coverage.
- Process claims and obtain prior authorizations for medications and procedures via phone, online and by fax.
- Explain treatment, procedures, medications and doctor's orders to patients in-person and via phone.
- Authorize and verify drug refills and provide prescription information to pharmacies.
- Communicate effectively with other physician's offices to ensure patient's needs are being met.
General Clerk
VASTEC / SourceHOV
04.2014 - 02.2016
- Prepared sensitive, often times fragile and aged documents to be scanned and converted into electronic files.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Operated standard office equipment such as copy machines, scanners and computers.
- Routinely stood for 10 hour shifts.
- Lifted boxes weighing up to 50 lbs.
Education
Some College (No Degree) - Medical Administration
Somerset Community College
Somerset, KYSkills
- Customer Service
- Strong Problem Solver
- Positive Attitude
- Time Management
- Medical Records Management
- Appointment Scheduling
- Data Entry
- Documentation And Reporting
- 40 wpm Typing Speed
Certification
- Certified Medical Office Trainee - 2012
- Notary Public, Kentucky, valid until December 2024.
Timeline
Office Assistant
New Vista Behavioral Health
06.2018 - Current
Medical Office Assistant
MLF Knuckles MD PSC
04.2016 - 06.2018
General Clerk
VASTEC / SourceHOV
04.2014 - 02.2016
Some College (No Degree) - Medical Administration
Somerset Community College
- Certified Medical Office Trainee - 2012
- Notary Public, Kentucky, valid until December 2024.
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