Office Admin/Medical Coding
Maranda Woolf
Duluth Trading
17
years of professional experience
Detail-oriented Office Administrator with a strong foundation in medical coding principles and practices, complemented by ongoing enrollment in AAPAC for CPB and CPC certifications. Expertise in time management and meticulous attention to detail has led to the accurate interpretation and application of coding guidelines, significantly enhancing billing processes. A proven track record of leveraging analytical skills to ensure compliance and minimize errors underscores a commitment to operational excellence. Prepared to contribute effectively to a dynamic team while driving efficiency and accuracy in administrative functions.
Work History
Sales & Service Associate
4 Years 8 Months- Assisted customers in selecting merchandise, resolving complaints, and processing returns, achieving 98% satisfaction rating.
- Resolved customer issues efficiently, transforming negative experiences into positive outcomes and fostering loyalty.
- Assist customers in selecting merchandise, resolving complaints, and processing returns with a 98% satisfaction rating
- Maintain deep knowledge of 500+ SKUs, enabling accurate product recommendations and faster checkout times.
- Supported Call Center operations during busy periods to ensure timely resolution of customer issues.
Field Services Administrator
2 Years 6 Months- Collaborated with HR to streamline onboarding process for new field team members.
- Evaluated effectiveness of existing fleet and travel programs and implemented cost savings opportunities.
- Worked with Field Service Supervisors to develop and implement safety policies and procedures to effectively reduce risk and associate expenses.
- Assessed fleet and travel programs, identifying and implementing cost savings opportunities.
- Worked with Field Service Supervisors to develop and implement safety policies and procedures to effectively reduce risk and associate expenses.
- Scheduled and monitored training and certifications (i.e. OSHA, BICSI)
- Coordinated with dispatch to schedule special rollouts and projects, aligning with business requirements.
Administrator/Medical Coder
1 Year 4 Months- Created and maintained customer profiles, managing daily optometrist schedules to ensure efficient patient flow.
- Verified patient information, prepared charts, and obtained authorizations for upcoming procedures.
- Verified orders, processed payments, Accurately coded and completed Contact Lens orders, and completed medical billing.
- Performing daily opening and closing procedures including daily closeouts and cash settlements
Project Manager – Remote
1 Year 9 Months- Communicated with customers, peers, and team members about critical equipment and project decisions to facilitate informed choices.
- Managed client relationships and services for Gap Brands, specifically Old Navy, to enhance service delivery and client engagement.
- Partnered with warehouse and resource departments to provide quality equipment and technicians to maintain product vision throughout installation process
- Collaborated with service delivery and dispatch to optimize client satisfaction and support profitability.
Visual Sales Manager
2 Years 5 Months- Maintained store environment and product display while enhancing employee performance to meet company standards
- Provided coaching, guidance, and motivation to retail sales team to deliver stellar customer service by going above and beyond to exceed expectations.
- Coached and motivated retail sales team to deliver exceptional customer service, consistently exceeding customer expectations
Regional Scheduling Manager
5 Years 7 Months- Managed daily schedules for 25 in-house technicians to optimize workflow and resource allocation.
- Coordinated with Project Managers to facilitate timely project completion for Gap Stores, Victoria’s Secret, and Limited Brands.
- Scheduled contractors to provide additional support for large projects, enhancing overall project delivery.
- Coordinated resource allocation and personnel assignments to optimize workflow management.
- Streamlined scheduling processes to enhance operational efficiency across multiple projects.
Education
No Degree - Communications
Skills
Medical terminology
Medical claims coding
Diagnostic coding
HIPAA compliance
Medical billing
Insurance verification
Data entry
Insurance coding (ICD-9 and CPT)
Claims processing
Customer relationship management
Customer engagement
Timeline
Field Services Administrator
Telaid Industries
02.2022 - 08.2024Read More
Sales & Service Associate
Duluth Trading
10.2021 - 06.2026Read More
Administrator/Medical Coder
Grand Rapids Eyecare
10.2020 - 02.2022Read More
Project Manager – Remote
Spencer Technologies LTD
02.2018 - 11.2019Read More
Visual Sales Manager
Talbots
09.2015 - 02.2018Read More
Regional Scheduling Manager
Spencer Technologies
04.2009 - 11.2014Read More
Valencia College
No Degree from Communications
Read More