Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marander Mills

Philadelphia,PA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Contact Representative

Internal Revenue Service
Philadelphia, USA
09.2024 - Current
  • Completing disclosure protocol(s)
  • Providing professional assistance to taxpayers in addressing inquiries related to tax forms, deadlines, payment methods, tax deductions, credits, and general tax-related matters
  • Providing taxpayers with accurate information pertaining to their accounts
  • Actively listening and diligently notating in the taxpayer's AMS history concerning issues and concerns related to payments, refunds, and additional documentation
  • Conducting thorough research on both Internal Revenue Service (IRS) regulations and taxpayer accounts to resolve case-specific issues through phone and paper communication

Picker/Packer

Amazon Fulfillment Center
Chester, USA
03.2023 - 05.2024
  • Selecting products to meet customer order requirements
  • Packing items

Customer Service Representative

Maximus Federal Inc.
Chester, USA
09.2022 - 01.2023
  • Providing assistance to consumers with the application process
  • Enrolling consumers in health, dental, and insurance plans
  • Received numerous five-star ratings
  • Completing disclosure protocol(s)
  • Providing professional assistance to consumers in addressing inquiries related to medical insurance, premiums, prescriptions, deductibles, in-network coverage, out-of-network coverage, out-of-pocket maximum, network types, procedures, types of visits covered, tax-related forms, and deadlines
  • Providing taxpayers with accurate information pertaining to their accounts and insurance plans
  • Actively listening and diligently notating in the consumer's history concerning issues and concerns

Sales Associate

Old Navy Inc.
Philadelphia, USA
10.2018 - 07.2020
  • Providing exceptional customer service by assisting customers on the sales floor and at the register
  • Ensuring customer satisfaction with their purchases
  • Collaborating effectively as a member of a team
  • Providing timely assistance to customers
  • Promptly organizing the store
  • Preparing items for shipment from the store

Education

BACHELOR OF SCIENCE - BIOLOGY

VIRGINIA STATE UNIVERSITY
Petersburg, VA
05.2024

Skills

  • Collaborative Skills
  • Customer service
  • Effective Time Management
  • Strong Organizational Skills
  • Proficient in Resolving Complaints
  • Optimistic Mindset
  • Detail-Oriented Data Management
  • Software Competency
  • Microsoft Software
  • Protected Health Information
  • Personally Identifiable Information
  • Avaya Phone System
  • Engaged Listening Skills
  • Next Generation Desktop
  • Call control skills
  • Empathy and patience
  • Laboratory techniques
  • Credit adjustments
  • Account management
  • Confidentiality and HIPAA compliance
  • Verbal and written communication

References

References available upon request.

Timeline

Contact Representative

Internal Revenue Service
09.2024 - Current

Picker/Packer

Amazon Fulfillment Center
03.2023 - 05.2024

Customer Service Representative

Maximus Federal Inc.
09.2022 - 01.2023

Sales Associate

Old Navy Inc.
10.2018 - 07.2020

BACHELOR OF SCIENCE - BIOLOGY

VIRGINIA STATE UNIVERSITY

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Marander Mills