Marangely Pagan
Lowell,Massachusetts
Summary
Dynamic customer service professional with extensive experience at Banking, excelling in problem-solving and active listening. Proven track record in enhancing customer satisfaction and managing complex inquiries. Bilingual in English and Spanish, skilled in data entry and maintaining accurate records, ensuring efficient operations and exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SaviLinx
07.2024 - 09.2024
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Resolved customer issues through effective problem-solving techniques.
- Managed customer accounts, updating information to maintain accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Salon Receptionist
Robert Jason Salon
02.2022 - 05.2024
- Managed appointment scheduling and confirmed client bookings to ensure efficient salon operations.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Maintained cleanliness and organization of reception area, enhancing overall salon atmosphere.
- Processed payments and handled cash transactions accurately, ensuring financial integrity.
Membership Manager
Boys & Girls Club of Greater Lowell
06.2021 - 02.2023
- Managed member databases, ensuring accuracy and timely updates for effective communication.
- Coordinated outreach initiatives to increase community awareness of membership benefits.
- Trained and supervised in delivering high-quality member services and support.
- Maintained accurate and confidential member records in database systems
- Implemented onboarding procedures and processed documentation
- Prepared reports and presented updates to leadership and board members, grant reporting
- Provided consistent membership support to members and families
Bank Teller
TD Bank
12.2019 - 03.2020
- Educated customers on banking products and services, promoting financial literacy and engagement.
- Collaborated with team members to implement operational improvements, enhancing workflow efficiency.
- Adhered to compliance regulations by executing risk management protocols during daily operations.
- Supported training of new tellers by sharing best practices for customer service excellence.
Bank Teller
Enterprise Bank & Trust
06.2017 - 11.2019
- Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
- Assisted clients with account inquiries, resolving issues promptly to enhance customer satisfaction.
- Maintained cash drawer integrity through regular balancing and reconciliations.
- Educated customers on banking products and services, promoting financial literacy and engagement.
Education
High School Diploma - Cosmetology
Lowell Middlesex Academy Charter School
Lowell, MA04.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Banking & Teller Operations
- Customer & Member Service
- Cash Handling & Balancing
- Account Opening & Maintenance
- Document & Records Management
- Data Entry
- Office & Front Desk Operations
- Payment Processing
- Scheduling & Inventory Tracking
- Microsoft Office (Outlook, Word, Excel)
- Phone & Email Communication
- Confidential Information Handling
- Bilingual: English & Spanish
Timeline
Customer Service Representative
SaviLinx
07.2024 - 09.2024
Salon Receptionist
Robert Jason Salon
02.2022 - 05.2024
Membership Manager
Boys & Girls Club of Greater Lowell
06.2021 - 02.2023
Bank Teller
TD Bank
12.2019 - 03.2020
Bank Teller
Enterprise Bank & Trust
06.2017 - 11.2019
High School Diploma - Cosmetology
Lowell Middlesex Academy Charter School