Marayah Talbert
Pearland
Summary
As a conscientious and highly organized individual, my purpose in life is to put people first, pursue excellence, embrace change, and to act with integrity and serve our world. Being detail-oriented and experienced in hospitality and customer service, I am committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Professional
H&R Block
Pearland, TX
01.2026 - Current
- Provided exceptional client support by addressing inquiries and resolving issues promptly.
- Assisted clients in understanding tax preparation processes, ensuring clarity and compliance.
- Conducted thorough reviews of client documentation to verify accuracy and completeness.
- Collaborated with team members to improve service delivery and enhance client satisfaction.
Server
Longhorn Steakhouse
Pearland, TX
06.2025 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
Mentor Teacher
Mata Intermediate School
Houston, TX
09.2023 - Current
- Coached extracurricular activities such as sports teams or debate clubs to promote teamwork and leadership skills among students.
- Served as positive role model to adolescents requiring guidance.
- Provided guidance on how best to navigate through challenging situations both inside and outside of school environments.
- Built relationships with youth by planning and participating in activities together.
Receptionist
The Lash Lounge
Pearland, TX
06.2025 - 12.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Maintained accurate records of all incoming calls, messages, and visitors.
Receptionist
Mata Intermediate School
Houston, TX
09.2023 - 05.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
Waitress Trainer
Buffalo Wild Wings
Webster, TX
05.2021 - 01.2024
- Developed an ongoing assessment system for evaluating the competency level of each waiter and waitress.
- Instructed new hires on proper use of POS systems used by restaurants in order to process orders quickly and accurately.
- Mentored newly hired waiters and waitresses in the proper etiquette for interacting with customers during mealtime.
- Facilitated role-play scenarios to help trainees practice communication skills needed when serving guests at tableside.
- Monitored restaurant operations to ensure compliance with established policies and procedures related to food safety, sanitation.
Education
Bachelor of Arts (B.A.) - Clinical Psychology
Prairie View A&M University
08-2026
Skills
- Service prioritization
- Exceptional communication
- Appointment scheduling
- Professional demeanor
Certification
Cardiopulmonary Resuscitation Certification
Timeline
Client Service Professional
H&R Block
01.2026 - Current
Server
Longhorn Steakhouse
06.2025 - Current
Receptionist
The Lash Lounge
06.2025 - 12.2025
Mentor Teacher
Mata Intermediate School
09.2023 - Current
Receptionist
Mata Intermediate School
09.2023 - 05.2025
Waitress Trainer
Buffalo Wild Wings
05.2021 - 01.2024
Bachelor of Arts (B.A.) - Clinical Psychology
Prairie View A&M University