Marbella Ramirez
San Diego,California
Summary
Proven hospitality professional with extensive experience in high-volume dining environments, including a notable tenure at Rockin Baja Lobster. Excelled in guest relations management and upselling, significantly enhancing guest return rates. Demonstrates exceptional customer service and multitasking abilities, ensuring seamless dining experiences. Proficient in food and beverage service, embodying strong work ethic and cleanliness standards.
Overview
7
7
years of professional experience
Work History
Server
Rockin Baja Lobster
San Diego, CA
05.2022 - Current
- Greeting guests in a timely manner
- Upselling
- Bussing, running food/ drinks
- Maintaining a clean facility
- Providing exceptional service so guests return
- Entering orders through pos system
Bartender
Applebee's Grill + Bar
San Diego, CA
04.2020 - 05.2022
- Greeting bar guest
- Describing drinks/food for guest
- Restocking bar needs
- Running food/drinks
Server
Carnitas Snack Shack
San Diego Ca
02.2018 - 03.2020
- Greeting guests
- Describing food/ drinks for guests
- Entering orders through pos system
- Verifying age of patrons
- Maintaining bar
Education
High School Diploma -
Patrick Henry High School
San Diego, CA2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Order Accuracy
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Dining area maintenance
- Allergy awareness
- Food sales and promotion
- Foreign language proficiency
- Multitasking Abilities
- Food and Beverage Service
- Upselling
Languages
Spanish
Native or Bilingual
Timeline
Server
Rockin Baja Lobster
05.2022 - Current
Bartender
Applebee's Grill + Bar
04.2020 - 05.2022
Server
Carnitas Snack Shack
02.2018 - 03.2020
High School Diploma -
Patrick Henry High School