Marc Atengco
South San Francisco,CA
Summary
Hardworking employee with customer service, receptionist , and dispatching experienced. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Dispatcher Coordinator
MENZIES AVIATION (SFO AIRPORT)
South San Francisco
08.2023 - Current
- Dispatching all aircraft fuelers for United Airlines and other Airlines at SFO Airport
- Assign specific flights to each fuelers
- Update gate changes/routings and canceled flights and relay informations to drivers, supervisors and mangers
- Interact with other Customer service team members to solve problems and resolve issues
- Comply with company's standard operating procedures.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Trained new staff on the use of dispatching software and systems.
Receptionist/Front Desk Concierge
PACIFICA SENIOR LIVING
03.2022 - 08.2023
- Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages
- Hear and resolve complaints from customers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, scanning, making copies and date entry
- File and maintain records
- Make travel arrangements for the residents to their doctor appointments
- Enroll individual to participate in programs and notify them of their acceptance.
Cabin dispatcher
ABM INDUSTRIES (SFO AIRPORT)
03.2021 - 03.2022
- Supervised driver dispatching and route planning
- Fleet planning and dispatching for hourly and daily demands
- Complete, submit and deliver all assigned reports in a time manner to insure flights take off in on schedule
- Ensure compliance with airport regulations and airline requirements
- Tracked changes in computer system to keep records current and accurate
- Communicated with individuals within inbound call to complete dispatch support for Aircraft services calls
- Reported delays, accidents or other traffic and transportation situations.
Customer Service Representative
KIEHL'S (SFO AIRPORT)
09.2015 - 03.2020
- Trained new retail team members in customer-focused strategies, maintaining high team standards
- Assist Store Manager in achieving store sales goals and individual sales goals established by management team
- Effectively execute visual directives and customer service standards
- Collaborated with team members to meet daily demands and handle challenging projects.
Head Cashier
HOME DEPOT
06.2014 - 08.2015
- Oversaw work of 7+ employees each day, monitoring activities and assigning tasks to cover demands
- Coordinated cashier team scheduling to maintain enough shift coverage based on business needs
- Trained cashier team in register operation and customer service procedures
- Deliverers speedy and professional guest service as head person
- Delivers superior customer service including answering questions regarding product locations, pricing, and promotions.
Education
Skills
- Customer service
- Employee training and supervision
- Schedule coordinator
- Leadership
- Dispatching
- Administrative Support
- Office Administration
- Customer Complaint Resolution
- Cash Handling
Timeline
Dispatcher Coordinator
MENZIES AVIATION (SFO AIRPORT)
08.2023 - Current
Receptionist/Front Desk Concierge
PACIFICA SENIOR LIVING
03.2022 - 08.2023
Cabin dispatcher
ABM INDUSTRIES (SFO AIRPORT)
03.2021 - 03.2022
Customer Service Representative
KIEHL'S (SFO AIRPORT)
09.2015 - 03.2020
Head Cashier
HOME DEPOT
06.2014 - 08.2015