Marc Campbell
Jacksonville
Summary
Seasoned professional with a proven track record in public safety and transportation, notably with Jacksonville Transportation Authority. Excelled in roles requiring exceptional customer relations and safe driving practices. Skilled in GPS mapping and problem-solving, significantly enhancing operational efficiency. Demonstrated ability to de-escalate conflicts, ensuring a secure environment for all.
Overview
2022
2022
years of professional experience
Work History
Bus Operator
Jacksonville Transportation Authority
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Assisted passengers with inquiries and requests during trips.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Detention Deputy
Nassau County Sheriff's Office
07.2016 - 08.2021
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Facilitated smooth transitions between shifts by providing detailed briefings for incoming staff members, ensuring seamless continuity of care for inmates.
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
- Upheld constitutional rights of detainees throughout court proceedings by providing transportation to hearings, maintaining order in courtrooms, and ensuring access to legal counsel when requested.
Security Officer
S.O.S Security LLC.
01.2008 - 05.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Package Handler
United Parcel Service, UPS
10.2003 - 01.2008
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
Law Enforcement Certification - Law Enforcement
Northeast Florida Criminal Justice Training Center
Jacksonville, FL12.2019
Corrections Certification - Law Enforcement
St. Johns River College
St. Augustine, FL12.2015
GED - Adult Studies
Florida State College
Jacksonville, FL12.2007
Skills
- Clean driving record
- Vehicle inspection
- Defensive driving
- Safe driving practices
- Safe driving skills
- Customer relations skills
- GPS mapping
- Incident reporting
- Bus inspections
- Wheelchair assistance
- Problem-solving
- Pre-trip inspections
- Vehicle inspections
- First aid
Timeline
Detention Deputy
Nassau County Sheriff's Office
07.2016 - 08.2021
Security Officer
S.O.S Security LLC.
01.2008 - 05.2015
Package Handler
United Parcel Service, UPS
10.2003 - 01.2008
Bus Operator
Jacksonville Transportation Authority
Law Enforcement Certification - Law Enforcement
Northeast Florida Criminal Justice Training Center
Corrections Certification - Law Enforcement
St. Johns River College
GED - Adult Studies
Florida State College
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