Marc Colon
Tampa,FL
Summary
Detail-oriented individual with exceptional communication both English and Spanish with project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Manager
Pink Pony
2013.07 - 2025.03
- Led operational strategies to enhance customer service and satisfaction.
- Trained and mentored team members to improve performance and efficiency.
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Telemarketing Sales Representative
Alorica Authorize Dealer for American Express
2010.07 - 2011.05
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
- Met and exceeded monthly sales targets by utilizing persuasive sales techniques and product knowledge.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
Telemarketing Sales Representative
ADT Security
2009.06 - 2010.07
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Resolved customer inquiries efficiently, ensuring timely follow-up and enhancing service quality.
- Collaborated with team members to share best practices and improve overall sales performance.
- Developed and maintained client relationships to enhance customer satisfaction and retention.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered questions about company offerings with knowledgeable responses about products and services.
Telesales Executive
BuyATimeshare
2007.02 - 2009.01
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
- Overcame objections using friendly, persuasive strategies.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Developed and maintained comprehensive knowledge of timeshare products and market trends.
- Utilized sales techniques to build customer interest and close sales.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL05.1999
Skills
- Sales bilingual customer service follow up
- Data entry
- Team leadership
- Quality assurance
- Payment processing
Timeline
Manager
Pink Pony
2013.07 - 2025.03
Telemarketing Sales Representative
Alorica Authorize Dealer for American Express
2010.07 - 2011.05
Telemarketing Sales Representative
ADT Security
2009.06 - 2010.07
Telesales Executive
BuyATimeshare
2007.02 - 2009.01
High School Diploma -
Thomas Jefferson High School