Marc Cook
Saint Johns,FL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Life Insurance Broker
Symmetry Financial Group
06.2022 - Current
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Met with customers to negotiate coverage, price, and service delivery.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Made approval and denial recommendations by determining accurate risk levels.
Senior Food Service Director
Morrison Healthcare
05.2014 - 06.2022
- Developed strategies to improve food service levels for busy facility handling over 2,000 meals each day.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Food Service Director
Morrison Healthcare
07.2010 - 04.2014
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Developed strategies to improve food service levels for facility handling over 600 meals each day.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
Human Resources Professional
KBR Inc
09.2006 - 05.2010
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with managers to identify and address employee relations issues.
Kitchen Operations Manager
Keg Restaurants Ltd.
04.2003 - 09.2006
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Education
HIGH SCHOOL DIPLOMA -
CICERO NORTH SYRACUSE
Cicero, NY06.1993
Skills
- P&L Execution
- New Product Information
- Team Training
- Constructive Feedback
- Client Account Management
- Team Goals
- Business Partnerships
- Standards Compliance
Accomplishments
- Passed Health & Life Insurance State Exam
- Oversaw multi-million dollar facility renovation
- Lead team of professionals to open new hospital
- Awarded Regional Account of Year in 2017
Certification
- Life & Health Insurance License 2-15; FL, MS, SC, OH, MI, CA, NY,
- Certification of Dietary Management, CDM, CFPP, Greenville, SC
Training Awards
- Karass Effective Negotiating Training 2018
- Regional Account of the Year 2017
- Compass in The Community Runner Up 2017
- Mapping for Value 2017
- Regional Retail Account of the Year 2013
Leadership Experience
- Over 25 years of leadership experience
- Successfully improved operations at 5 healthcare facility assignments
- Lead team of professionals to achieve double digit annual financial improvements
- Worked in high paced Human Resources roll for 4 years in Africa, Iraq, Kuwait & Dubai
- Proven record of achieving high performing results under challenging circumstances
- More than 3 years Human Resources experience in logistics industry as strategic business partner, supporting more than 25,000 employees
- Ability to use creativity, innovation and discretion to solve conflicts and generate viable solutions, that benefit both company and employees
- Experience with Microsoft Word, Excel, PowerPoint, Outlook, HRDB, Adobe and CRM
Timeline
Life Insurance Broker
Symmetry Financial Group
06.2022 - Current
Senior Food Service Director
Morrison Healthcare
05.2014 - 06.2022
Food Service Director
Morrison Healthcare
07.2010 - 04.2014
Human Resources Professional
KBR Inc
09.2006 - 05.2010
Kitchen Operations Manager
Keg Restaurants Ltd.
04.2003 - 09.2006
HIGH SCHOOL DIPLOMA -
CICERO NORTH SYRACUSE
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