Marc Dort

• Transfer luggage and packages to and from room, loading areas and vehicles by hand for 75+ rooms
• Supplied guests with directions, travel information and coordinated travel arrangements for over 100 guests
• Collaborated with external vendors such as cleaning and delivery to ensure seamless building maintenance
• Troubleshoot discrepancies to improve overall guest satisfaction and loyalty
• Memorizing residents faces and names to ensure personalized service throughout the guests stay

• Oversaw all business operations including sales, guest services, strategic planning and development, financial administration and inventory control
• Successfully provided catering services to parties over 300+ people at a time
• Developed training programs for staff members to be equipped in food handling and fine dining
• Managed and completed monthly reports detailing finances and forecasting

Patrolling the premises walk the ground closed the door close the pool and handle conflict calm