Marc Gallardo
Palmhurst,TX
Summary
Motivated and detailed individual with customer service experience known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
4
4
years of professional experience
Work History
HEB Curbside Associate
HEB Grocery Store
Mission, TX
10.2023 - Current
- Assisted in training new team members on order processing procedures.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Collaborated with team members to maintain organized inventory in the store.
- Operated handheld devices to track and manage product availability efficiently.
Recreational Aide
Boys and Girls Club of Mission
Mission, TX
06.2023 - 08.2023
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Set up facility areas with supplies, tables and chairs for planned activities.
Personal Vehicle Delivery
United Parcel Service, UPS
McAllen, TX
11.2022 - 01.2023
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Checked delivery paperwork against loads, issued receipts and updated logs.
- Navigated route to customer locations using GPS maps.
- Sorted packages for delivery by arranging in delivery sequence.
Customer Service Specialist Paint Department
Lowe's Home Improvement
McAllen, TX
03.2022 - 08.2022
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
Education
Some College (No Degree) -
South Texas College
Mcallen, TXSkills
- Time Management Skills
- Computers and Technology
- Teamwork and Collaboration
- Attention to detail
- Reliable and punctual
- Task prioritization
Timeline
HEB Curbside Associate
HEB Grocery Store
10.2023 - Current
Recreational Aide
Boys and Girls Club of Mission
06.2023 - 08.2023
Personal Vehicle Delivery
United Parcel Service, UPS
11.2022 - 01.2023
Customer Service Specialist Paint Department
Lowe's Home Improvement
03.2022 - 08.2022
Some College (No Degree) -
South Texas College