Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Marc Guiliana

Henderson,NV

Summary

I am a proven, motivated team player at Mandalay Bay Resort and Casino. I am looking to leverage my UNLV
education and training in gaming and casino management by beginning a career path in management
positions.

Overview

11
11
years of professional experience

Work History

GUEST SERVICE REPRESENTATIVE

MANDALAY BAY
08.2023 - Current
  • Responsible for guest service recovery, daily slot machine service, distributing jackpot proceeds, assisting players with MGM Rewards, currency exchange, guest disputes, surveillance, and delivering the overall MGM "SHOW" experience to our guests.

COUNT TEAM LEAD

MANDALAY BAY
11.2022 - 08.2023
  • Responsible for supervising daily count room activities and ensuring that all count team members are adhering to both the minimal and internal control standards.

COUNT TEAM CLERK

MANDALAY BAY
07.2022 - 11.2022
  • Responsible for cash and ticket collection for both gaming and non-gaming department.

ASSISTANT OPERATION MANAGER

MED LEGAL CONSULTING
04.2018 - 05.2019
  • Responsible for supervising daily operations of the organization to ensure operational excellence and excellent customer service.

MEDICAL BILLING SPECIALIST

NEMO HEALTH
07.2014 - 06.2016
  • Responsible for daily management of medical practices' billing
  • Highly accomplished at charge and data entry, payment posting and payment adjudication.

BUILDING AND CONSTRUCTION

HARTLEY CONSTRUCTION
05.2013 - 05.2014
  • Responsible for the cleanup and rebuilding of homes destroyed by Hurricane Sandy throughout the New Jersey shore.

Education

Bachelor of Science - Hospitality and Gaming Management

UNLV - SCHOOL OF BUSINESS
12.2023

OCEAN COUNTY COLLEGE
05.2016

Skills

  • Interpersonal Communication Skills
  • Exceptional Leadership Skills
  • Customer service focused
  • Excellent conflict resolution skills
  • Proficient with GCA/JDU machines
  • Familiar with Advantage Monitor, Patron Management and Machine Accounting

Timeline

GUEST SERVICE REPRESENTATIVE

MANDALAY BAY
08.2023 - Current

COUNT TEAM LEAD

MANDALAY BAY
11.2022 - 08.2023

COUNT TEAM CLERK

MANDALAY BAY
07.2022 - 11.2022

ASSISTANT OPERATION MANAGER

MED LEGAL CONSULTING
04.2018 - 05.2019

MEDICAL BILLING SPECIALIST

NEMO HEALTH
07.2014 - 06.2016

BUILDING AND CONSTRUCTION

HARTLEY CONSTRUCTION
05.2013 - 05.2014

Bachelor of Science - Hospitality and Gaming Management

UNLV - SCHOOL OF BUSINESS

OCEAN COUNTY COLLEGE
Marc Guiliana