Marc Guiliana
Henderson,NV
Summary
I am a proven, motivated team player at Mandalay Bay Resort and Casino. I am looking to leverage my UNLV
education and training in gaming and casino management by beginning a career path in management
positions.
Overview
11
11
years of professional experience
Work History
GUEST SERVICE REPRESENTATIVE
MANDALAY BAY
08.2023 - Current
- Responsible for guest service recovery, daily slot machine service, distributing jackpot proceeds, assisting players with MGM Rewards, currency exchange, guest disputes, surveillance, and delivering the overall MGM "SHOW" experience to our guests.
COUNT TEAM LEAD
MANDALAY BAY
11.2022 - 08.2023
- Responsible for supervising daily count room activities and ensuring that all count team members are adhering to both the minimal and internal control standards.
COUNT TEAM CLERK
MANDALAY BAY
07.2022 - 11.2022
- Responsible for cash and ticket collection for both gaming and non-gaming department.
ASSISTANT OPERATION MANAGER
MED LEGAL CONSULTING
04.2018 - 05.2019
- Responsible for supervising daily operations of the organization to ensure operational excellence and excellent customer service.
MEDICAL BILLING SPECIALIST
NEMO HEALTH
07.2014 - 06.2016
- Responsible for daily management of medical practices' billing
- Highly accomplished at charge and data entry, payment posting and payment adjudication.
BUILDING AND CONSTRUCTION
HARTLEY CONSTRUCTION
05.2013 - 05.2014
- Responsible for the cleanup and rebuilding of homes destroyed by Hurricane Sandy throughout the New Jersey shore.
Education
Bachelor of Science - Hospitality and Gaming Management
UNLV - SCHOOL OF BUSINESS
12.2023
OCEAN COUNTY COLLEGE
05.2016
Skills
- Interpersonal Communication Skills
- Exceptional Leadership Skills
- Customer service focused
- Excellent conflict resolution skills
- Proficient with GCA/JDU machines
- Familiar with Advantage Monitor, Patron Management and Machine Accounting
Websites
Timeline
GUEST SERVICE REPRESENTATIVE
MANDALAY BAY
08.2023 - Current
COUNT TEAM LEAD
MANDALAY BAY
11.2022 - 08.2023
COUNT TEAM CLERK
MANDALAY BAY
07.2022 - 11.2022
ASSISTANT OPERATION MANAGER
MED LEGAL CONSULTING
04.2018 - 05.2019
MEDICAL BILLING SPECIALIST
NEMO HEALTH
07.2014 - 06.2016
BUILDING AND CONSTRUCTION
HARTLEY CONSTRUCTION
05.2013 - 05.2014
Bachelor of Science - Hospitality and Gaming Management
UNLV - SCHOOL OF BUSINESS
OCEAN COUNTY COLLEGE
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