Marc Hayes
Pikesville
Summary
Experienced Mortgage Loan Officer skilled in customer satisfaction, compliance, and effective communication. Successfully built strong client relationships and streamlined loan processes, achieving high approval rates and enhancing overall client experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Homesale Mortgage
Baltimore, MD
11.2018 - 07.2024
- Evaluated credit reports and financial documents to assess borrower eligibility for loan products.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Collaborated with real estate agents to streamline loan processes and enhance client satisfaction.
- Developed and maintained strong relationships with clients, providing guidance throughout the loan process.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Mortgage Loan Officer
Residential Mortgage Services
Baltimore, MD
02.2017 - 11.2018
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
Mortgage Loan Officer
Mortgage Master
Baltimore, MD
09.2011 - 01.2017
- Developed and implemented marketing campaigns to generate new business opportunities.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
Mortgage Loan Officer
SunTrust Banks Inc
Baltimore, MD
06.2007 - 08.2011
- Facilitated mortgage applications, ensuring compliance with regulatory standards and internal policies.
- Implemented workflow improvements, reducing processing time for loan applications by optimizing operational procedures.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Mortgage Loan Officer
Mortgage Associates
Columbia, MD
02.2002 - 05.2007
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Reviewed loan files and updated to match current standards.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
Education
Bachelor of Science - Nursing
Andrews University
Berrien Springs, MISkills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
Certification
- NMLS License - 2009-present
Languages
English
Native or Bilingual
French
Elementary
Timeline
Mortgage Loan Officer
Homesale Mortgage
11.2018 - 07.2024
Mortgage Loan Officer
Residential Mortgage Services
02.2017 - 11.2018
Mortgage Loan Officer
Mortgage Master
09.2011 - 01.2017
Mortgage Loan Officer
SunTrust Banks Inc
06.2007 - 08.2011
Mortgage Loan Officer
Mortgage Associates
02.2002 - 05.2007
Bachelor of Science - Nursing
Andrews University