Marc Koons

• Cashier, answer call, keep store clean, make sure store is locked up end fo night. customer services
• Store Director Ivan Mussell
• 208-6979258
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Trained new employees on proper protocols and customer service standards
• Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors
• Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency
• Developed refinements to streamline closing processes
• Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity

Coach 14 agents in taking of calls, Take calls and escalations, make sure attendance is done everyday, run top numbers in call center 5 years in row

• Demonstrated a high level of initiative and creativity while tackling difficult tasks
• Skilled at working independently and collaboratively in a team environment
• Exercised leadership capabilities by successfully motivating and inspiring others
• Developed strong organizational and communication skills through coursework and volunteer activities
• Demonstrated leadership skills in managing projects from concept to completion
• Cultivated interpersonal skills by building positive relationships with others
• Worked flexible hours across night, weekend and holiday shifts