Marc LeBlanc
Middletown,CT
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
19
19
years of professional experience
Work History
Sales Manager
Express Kitchens (Formerly Star Hardware)
2020.11 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Sales Specialist
Lowe's Home Improvement
2009.10 - 2020.11
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Associate
Lowe's Home Improvement
2006.03 - 2009.10
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High School Diploma -
Roger L Putnam Vocational Technical High School
Springfield, MA2002
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Sales expertise
- Client Relationship Management
- Rapport and relationship building
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Manager
Express Kitchens (Formerly Star Hardware)
2020.11 - Current
Sales Specialist
Lowe's Home Improvement
2009.10 - 2020.11
Customer Service Associate
Lowe's Home Improvement
2006.03 - 2009.10
High School Diploma -
Roger L Putnam Vocational Technical High School
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