Marc Mano
Lake Worth,FL
Summary
As an accomplished Mortgage Loan Officer with over a decade of experience, I bring a wealth of expertise and a proven track record in the mortgage lending industry. My background is marked by a deep understanding of lending regulations, a comprehensive knowledge of mortgage products, and a commitment to delivering exceptional service to clients.
Throughout my career, I have consistently demonstrated a meticulous approach to financial analysis and risk assessment, ensuring that clients receive tailored and sustainable loan solutions. My communication and negotiation skills have enabled me to secure favorable terms and interest rates for clients while maintaining the highest ethical standard.
One of my key strengths lies in my adaptability and versatility. I am adept at handling a wide range of tasks, from processing transactions and managing accounts to assisting with loan applications and resolving disputes. I thrive in fast-paced environments, ensuring that I meet and exceed performance metrics while maintaining accuracy and compliance with banking regulations.
In summary, I offer a combination of experience, industry knowledge, and a client-centric approach as I have a mix of different industries and leadership roles throughout my various career choices. I look forward to expanding my knowledge and developing my skills.
Overview
15
15
years of professional experience
Work History
Solutions Specialist
Shift 4
West Palm Beach, FL
05.2024 - Current
- Brought in over 65 Net New MIDs in first year
- Development of Newly Hired Staff
- Numerous achievements and awards in first year
- Provided technical support for payment processing solutions to enhance customer experience.
- Collaborated with cross-functional teams to implement new software features and updates.
- Analyzed client needs to recommend tailored solutions and improve service offerings.
- Developed and implemented strategies for increasing sales volume.
- Collaborated with cross-functional teams to develop new products and services.
- Evaluated current processes and identified areas of improvement.
Server
Avocado Cantina
Palm Beach Gardens, FL
12.2021 - Current
- Promotion of product and provide refined table service in an elegant and up-scale dining environment
- Keeping atmosphere up and brand
- Maintaining restaurant standards
- Proven ability to work in high pressure environments and deliver service excellence
- Strong team collaboration
- Greeted customers, answered questions and recommended specials to increase profits.
Server/Bartender
Anchor Inn
Lantana, FL
08.2015 - 07.2022
- Maintained full knowledge of bar and menu items and made recommendations
- Prepared mixed drinks; poured wine, beer and nonalcoholic beverages
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude
- Made engaging connections with guests to create loyalty.
Mortgage Loan Officer
Freedom Mortgage Corporation
Boca Raton, FL
03.2021 - 10.2021
- Assisted clients with mortgage applications, guiding them through each step of the process.
- Collaborated with underwriters and processors to streamline loans approval, ensuring accuracy compliance with lending guidelines.
- Utilized reflective communication and negotiation skills to secure competitive loan terms for clients.
- Dedicated to providing exceptional customer service and building lasting client relationships.
Licensed Mortgage Broker
Fidelity Mortgage Group
West Palm Beach, FL
08.2020 - 03.2021
- Developed and maintained relationships with local real estate agents, lawyers, accountants and builders to grow book of business and establish high volume pipeline.
- Extensive knowledge of mortgage products, lending regulations, and financial markets.
- Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
- Employed fresh marketing techniques to expand book of business.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Analyzed new markets and developed referral networks to locate new loan prospects.
- Detail oriented and analytical approach to mortgage analysis and risk assessment
Mortgage Loan Officer
Bank Of America
Lake Worth, FL
07.2015 - 11.2020
- Monitored key performance metrics
- Worked as a team member to provide the highest level of service to customers
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Generated high volume of referrals
- Established new customer accounts and relationships
- Maintained friendly and professional customer interactions
- Shared product knowledge with customers while making personal recommendations.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Gathered client debt, credit and income information to determine loan eligibility.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Educated customers regarding actions and strategies for debt repayment.
- Kept detailed records regarding approved, denied and received loan applications.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other documents.
Customer Sales And Service Representative
Wells Fargo
Boynton Beach, FL
12.2013 - 07.2015
- Recommended and helped customers select merchandise based on their needs
- Served as liaison between customers and store personnel
- Confirmed that appropriate changes were made to resolve customers' problems
- Informed customers about sales and promotions in a friendly and engaging manner
- Consistently surpassing sales goals
- Maintaining customer relationships for brand.
Server/Bartender
Bru's Room
Boynton Beach, FL
01.2013 - 06.2015
- High flow of customers
- Keeping up customer service
- Maintaining restaurant standards and keeping brand
- Ensuring customer return
- Promotion of products
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Assistant General Manager
Burgerfi
Hallandale Beach, FL
09.2012 - 12.2013
- Multiple weekly safe counts
- End of day and Start of day POS, cash procedures
- Welcoming guests and ensuring a pleasant experience
- Resolving all customer issues
- Excel spreadsheets, recording and analyzing business expense
- Scheduling staff
- Running shifts and leading crews of up to 15
- Exceptional business promotion dealing with future franchise investors
- Always hit above store requirements on surveys and sales
Assistant General Manager
Five Guys
Boynton Beach, FL
02.2011 - 09.2012
- Opening/closing admin duties
- Start/End of day computer checklist
- Counting cash drawers and safe
- Daily E-mail report
- Daily Store audit with 98 point checklist
- Up-selling of product
- Ordering/receiving shipments
- Ensuring customer satisfaction
Sales associate
Sears
Boynton Beach, FL
09.2010 - 02.2011
- Exchanged returned merchandise for customers quickly and efficiently
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Offered Sears credit applications upon checkout averaging over 175 a month
- Customer Sign-ups for incentive and E-mail programs
- Selling protection plans and warranties 89% success rate
- Exceeding in customer service surveys at 96%
- Assisting with planograms of merchandise
- Informed customers about sales and promotions in a friendly and engaging manner.
Education
High School Diploma - Culinary, Financial Management
Santaluces High School
Lake Worth, FL01.2012
Some College (No Degree) - Business Administration and Management
Palm Beach State College
Lake Worth, FL18 State Mortgage Licenses
National Mortgage License System Certified
Skills
- Point of Sale Systems
- Sales Forecasting
- Relationship Selling
- Sales Development
- Microsoft office proficiency
- Certified Financial Marketing Professional
- Certified Mortgage Loan Originator
Timeline
Solutions Specialist
Shift 4
05.2024 - Current
Server
Avocado Cantina
12.2021 - Current
Mortgage Loan Officer
Freedom Mortgage Corporation
03.2021 - 10.2021
Licensed Mortgage Broker
Fidelity Mortgage Group
08.2020 - 03.2021
Server/Bartender
Anchor Inn
08.2015 - 07.2022
Mortgage Loan Officer
Bank Of America
07.2015 - 11.2020
Customer Sales And Service Representative
Wells Fargo
12.2013 - 07.2015
Server/Bartender
Bru's Room
01.2013 - 06.2015
Assistant General Manager
Burgerfi
09.2012 - 12.2013
Assistant General Manager
Five Guys
02.2011 - 09.2012
Sales associate
Sears
09.2010 - 02.2011
High School Diploma - Culinary, Financial Management
Santaluces High School
Some College (No Degree) - Business Administration and Management
Palm Beach State College
18 State Mortgage Licenses
National Mortgage License System Certified