Marc Masaki
Honolulu,HI
Summary
Dynamic restaurant leader with a proven track record at Raising Canes, excelling in team management and customer engagement. Enhanced operational efficiency and reduced turnover through effective coaching and mentoring. Skilled in inventory control and financial oversight, consistently achieving cost savings while fostering a positive work environment.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Restaurant Leader
Raising Canes
04.2019 - 02.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Area Coach of Operations
Taco Bell
05.1984 - 03.2019
- Ensured compliance with all relevant laws, regulations, and industry standards through diligent oversight of operations activities.
- Achieved cost savings through effective budget management and resource allocation.
- Maintained a safe working environment for all employees by enforcing adherence to safety guidelines and protocols.
- Facilitated seamless communication between departments to ensure alignment on company goals and objectives.
- Optimized inventory levels through careful planning, forecasting, and analysis of sales data.
- Boosted employee morale with regular recognition programs and open communication channels.
- Improved customer satisfaction with timely resolution of service issues and proactive communication.
- Reduced employee turnover rates by creating a positive work environment that encouraged teamwork, collaboration, and professional growth.
- Implemented process improvements to reduce waste, enhance quality, and maximize profitability.
- Increased employee productivity by providing ongoing training and development opportunities.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Education
High School Diploma -
Kaimuki High School
Honolulu, HI06-1985
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Complaint resolution
- Staff scheduling
- Food service background
- Adaptable
- Training and onboarding
- Coaching and mentoring
- Money handling
- Cost controls
Accomplishments
Was a proctor for Servsafe testing for company
Was certified to train managers for all Hawaii Raising Canes restaurants
Certification
Servsafe certified in Hawaii
Timeline
Restaurant Leader
Raising Canes
04.2019 - 02.2025
Area Coach of Operations
Taco Bell
05.1984 - 03.2019
High School Diploma -
Kaimuki High School
Similar Profiles
Brandon ThorntonBrandon Thornton
Cane's Crew at Raising CanesCane's Crew at Raising Canes
Omar Arroyo OrtizOmar Arroyo Ortiz
Kitchen Cook at Raising CanesKitchen Cook at Raising Canes
Antonio SanchezAntonio Sanchez
Assistant Restaurant Leader at Raising Canes Chicken FingersAssistant Restaurant Leader at Raising Canes Chicken Fingers
Layla PesanonLayla Pesanon
Crew Member/Certified Trainer at Raising CanesCrew Member/Certified Trainer at Raising Canes
Alyssa PlautAlyssa Plaut
Senior Editor, Research Lead, and Visual Designer at Nature & Rhythm StudiosSenior Editor, Research Lead, and Visual Designer at Nature & Rhythm Studios