Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Marc Nira

Cypress

Summary

Dynamic IT professional with extensive experience at Smile Brands, Inc., excelling in Cisco VoIP management and network infrastructure. Proven track record in project management and problem-solving, successfully migrating over 600 sites to Cisco Webex while enhancing team collaboration. Adept at firewall management and Active Directory administration, driving efficiency and operational excellence.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Network/Telecom Administrator

Smile Brands, Inc./BrightNow! Dental/Consultis Technology
Houston
01.2014 - Current
  • Assisted in managing the Cisco VOIP network which consists of 600 offices, 1 corporate office, and 1 call center.
  • Performed the migration of over 600 sites from CUCM to Cisco Webex.
  • Performed POTS lines (fax) migration to Cloud based electronic fax for over 800 hundred sites and users.
  • Minimal Fortinet FortiGates, FortiSwitches, FortiAPs, FortiManager, FortiAuthenticator, Fortinet EMS administration.
  • Designed, built, and migrated offices from POTS lines and other UCaaS solutions to RingCentral.
  • Managed the RingCentral sites for the organization for over 5 years.
  • Worked closely with the carriers on porting out numbers and ensuring there was no telephony disruptions during the migration.
  • Cisco CUCM, UCCX, & Unity administration.
  • Minimal Cisco router, ASA, and WAP setup and management.
  • Responsible for all SonicWall UTM appliance administration.
  • Manage and maintain ACLs, CFS, IPS, and all VPN connectivity on the SonicWall UTM appliance.
  • Provide all support and configuration for the Barracuda Spam appliance.
  • Responsible for the setup and management of DHCP scopes, and the maintenance of DNS (both Public and Internal) and WINS on the domain controllers existing on the network.
  • Help manage and support Sophos Safeguard for all laptop users.
  • Help manage and support Paessler PRTG Network Monitor software.
  • Manage eFax Corporate accounts.

System Administrator

Smile Brands, Inc./BrightNow! Dental/Consultis Technology
Houston
12.2006 - 12.2013
  • Provide Microsoft Active Directory user account and MS Exchange 2007 email account management for over 4000 users.
  • Subject matter expert for AD, Exchange, Firewall management, VPN, Spam/Malware/Spyware management, network connectivity, DHCP, WINS, DNS, Blackberry management, Window 2003/2008 Server OS, Windows XP/Windows 7 OS, and Office Suite 2003/2007/2010, for the Helpdesk/Level1&2 support team.
  • Help manage MS Exchange 2007 cluster, provide maintenance, and ensure availability.
  • Help setup, manage, and support all VMWare ESXi 4.1 hosts and Vsphere 5.1 hosts across the WAN.
  • Develop custom Powershell scripts for automation and efficiency.
  • Help setup manage and support Digital Dental X-Ray software for 370+ offices across the US.
  • Responsible for setting up and managing Symantec Backup Exec 2010 backup job processes as well as maintaining offsite storage schedule.
  • Manage, support, and provide maintenance for Blackberry Enterprise Server 5.0, as well as create and manage users for all Blackberry devices.
  • Help setup all the IT infrastructure for new Dental Offices across the US.
  • Manage ActiveSync for MS Exchange 2007 on over 200 Android and IOS smartphone devices.
  • Help manage Trend Micro Officescan server for the organization.
  • Dell PowerEdge Class and HP Proliant Class server setup and remote management using OMSA and HP SIM.
  • Minimal Dell Equallogic SAN support.
  • Participating in the company wide upgrade/migration to Microsoft Active Directory 2003 on a domain, server, and workstation level.
  • Provide Message Solutions-Email Archive server administration and support.

I.T. Project Specialist

Smile Brands, Inc./BrightNow! Dental/Consultis Technology
Houston
03.2006 - 11.2006
  • Responsible for the complete installation of the IT infrastructure at new dental centers across the country.
  • Project management which includes ensuring the proper installation of the phone system, data/voice drops, WAN connection, and the configuration of a Windows 2003 Server along with 16 workstation clients.
  • Provide training to users on Symantec Backup Exec 10d tape backup system and other basic software skills.

I.T. Specialist

Smile Brands, Inc./BrightNow! Dental/Consultis Technology
Houston
03.2005 - 03.2006
  • Manage the WAN of 72 remote sites and 3 Corporate offices connected through frame relays, and providing basic Cisco router support.
  • Responsible for monitoring the NT 4.0 servers, Windows 2000 servers, Citrix Servers, Microsoft SQL servers, and print servers.
  • Create and manage users in Windows NT 4.0 Server, and Microsoft Exchange Server 5.5.
  • Perform basic phone configuration and support on the CallXpress phone system.
  • Provide desktop phone support for MS Office 2003, Net Term, Citrix clients, and all other basic software installs at remote sites while maintaining all of the calls in TrackIt 6.5 Enterprise Server.
  • Setup a common desktop environment using Norton Ghost on all Dell P.C.’s in the company.
  • Responsible for monitoring the Veritas tape back up system, and ensuring the tapes are taken off-site for storage.
  • Setup and monitor PRTG Network Monitor alerts for hardware and software in our organization.
  • Responsible for the setup and configuration of all printers.

Desktop Support Specialist

Dresser Inc./Gane Technology
Houston
02.2001 - 02.2005
  • Responsible for monitoring the Novell Servers, Windows 2000 Servers, Microsoft Exchange Server, Microsoft SQL Server, Unifier Server, Cognos Server, all print servers, and all other application servers.
  • Perform software support for Windows 95/98/NT4.0/2000/XPPro workstations, including all Office 97/2000/XP/2003 applications.
  • Configure and manage Outlook 2003 email clients.
  • Configure and trouble-shoot individual workstations for TCP/IP networking, proxy configuration, and application issues.
  • Set up a common desktop environment including a suite of business applications and utilities for a consistent computing environment.
  • Successfully handle all on-site desktop support for 3 Houston sites as well as phone support for other users located in satellite companies throughout the country.
  • Tracked trouble tickets using Helpbox, Web-based software by Layton Technology.
  • Provide basic support of the IBM AS400, and setting up the BPCS Client version for all users.
  • Manage and maintain the Intermec Wireless network.
  • Responsible for monitoring the Veritas tape back up system.
  • Ensure the tape backup process completes successfully for the Novell Server and Microsoft Exchange Server.
  • Create and manage users in Windows 2000 Server, Novell NetWare 5.1, Microsoft Exchange Server 2000, and ShopVue Server.
  • Install network cabling and the setup of Cisco switches for new network segments.
  • Trouble-shoot network connectivity issues.
  • Maintain accountability of computer equipment.
  • Responsible for managing the Xerox multifunction copiers, including the Centerware Server, which handles the scanning feature.
  • Responsible for the upkeep and maintenance of all printers throughout the company.
  • Perform basic phone configuration and support on the Avaya phone and Intuity voicemail system.
  • Successfully consolidated four different facilities in the Houston area into one new location.
  • Responsible for moving and setting up servers, printers, and approximately 450 users with P.C.’s.
  • Participated in the migration of multiple Microsoft Domains into one Global Corporate Domain in Active Directory.
  • Completed a migration from Lotus Notes 4.6 to Microsoft Outlook 2003 for over 500 users.

Information Technology Assistant

O’Rourke Petroleum Products
Houston
08.2000 - 02.2001
  • Managed a network of 40 users consisting of 3 NT 4.0 servers, 37 Windows 98SE workstations, and several print servers.
  • Repaired and rebuilt P.C.’s for desktop use.
  • Successfully handled all helpdesk support.
  • Completed a software database migration from Navision to MAS 90 throughout the company.

United States Marine – (3043) Publications Clerk and Section Supervisor

United States Marine Corps
Twentynine Palms
05.1996 - 05.2000
  • Performed administration assistant duties becoming proficient with the following software: Windows 95/98, Lotus SmartSuite, Microsoft Office, and MS-DOS.
  • Provided software installation and technical support for Maintenance Support Platoon.
  • Handled basic computer repair and maintenance.
  • Supervised personnel and work-sites on a daily basis.

Education

North Harris Montgomery Community College

Copper Mountain College
California

Certified SonicWall Security Administrator Training -

MCSE NT 4.0 - Administering Windows, Supporting Core Technologies, Supporting Server Enterprise Technologies, Administering Exchange Server 5.5, Supporting TCP/IP, Networking Essentials

Southern Methodist University - Advanced Computer Education Center
Bellaire, Texas

Skills

  • Cisco VoIP and UCaaS management
  • Network infrastructure management
  • Cloud fax administration
  • Teamwork and collaboration
  • Firewall management and troubleshooting
  • Active Directory administration
  • Project management
  • Problem-solving expertise

Certification

  • Comptia Security+
  • Comptia Network+
  • Comptia A+
  • CSSA - Certified SonicWall Security Administrator
  • Microsoft Certified Systems Engineer NT 4.0
  • Microsoft Certified Professional NT 4.0

Affiliations

  • 7 time Houston Marathoner
  • Fruit and Vegetable Gardening

Timeline

Network/Telecom Administrator

Smile Brands, Inc./BrightNow! Dental/Consultis Technology
01.2014 - Current

System Administrator

Smile Brands, Inc./BrightNow! Dental/Consultis Technology
12.2006 - 12.2013

I.T. Project Specialist

Smile Brands, Inc./BrightNow! Dental/Consultis Technology
03.2006 - 11.2006

I.T. Specialist

Smile Brands, Inc./BrightNow! Dental/Consultis Technology
03.2005 - 03.2006

Desktop Support Specialist

Dresser Inc./Gane Technology
02.2001 - 02.2005

Information Technology Assistant

O’Rourke Petroleum Products
08.2000 - 02.2001

United States Marine – (3043) Publications Clerk and Section Supervisor

United States Marine Corps
05.1996 - 05.2000

North Harris Montgomery Community College

Copper Mountain College

Certified SonicWall Security Administrator Training -

MCSE NT 4.0 - Administering Windows, Supporting Core Technologies, Supporting Server Enterprise Technologies, Administering Exchange Server 5.5, Supporting TCP/IP, Networking Essentials

Southern Methodist University - Advanced Computer Education Center

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Marc Nira