Marc Pacheco
Panorama City,CA
Summary
Dynamic and results-oriented Director of Systems and Operations with a proven track record of leveraging exceptional communication skills and strategic problem-solving abilities to drive organizational success. Demonstrated expertise in designing and implementing comprehensive training programs, streamlining systems, and fostering cross-functional collaboration. Committed to optimizing operational efficiency and enhancing employee development to achieve overarching business objectives.
Overview
3
3
years of professional experience
Work History
Director of Operations
Chick-fil-A
Northridge, CA
01.2023 - Current
- Managed staff, financials and key performance indicators to facilitate business operations.
- Managed expense reports, profit and company credit card utilization
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed policies and procedures to ensure compliance with corporate standards.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Director of Training and Development
Chick-fil-A
Northridge, CA
09.2021 - 01.2023
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Prepared monthly reports on payroll costs for management review.
Education
Bachelor of Science - Business Administration And Management
California State University Northridge
Northridge, CA05-2024
Skills
- Business Administration (Payroll/Supplier Payments)
- Project Coordination
- Budget Control
- Microsoft Office Suite, 365 and Concur
- Verbal and written communication skills
- Bilingual (Spanish)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Director of Operations
Chick-fil-A
01.2023 - Current
Director of Training and Development
Chick-fil-A
09.2021 - 01.2023
Bachelor of Science - Business Administration And Management
California State University Northridge