Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marc Poliquin

Coral Gables,FL

Summary

An accomplished and strategically-minded professional with a diverse skill set spanning customer service, security management, and property oversight. With a background in both high-pressure service environments and business operations, I have consistently demonstrated exceptional leadership, problem-solving, and interpersonal communication skills. My experience includes founding and leading the Westminster Coding Society, managing security and customer relations at Fat Daddy’s Bar & Grill, and overseeing multiple properties within a family business, where I applied advanced organizational and operational management strategies to drive efficiency and profitability.

In my role at Fat Daddy’s Bar & Grill, I refined my ability to manage complex and dynamic situations, maintaining a positive guest experience while ensuring the highest standards of safety and security. I demonstrated expertise in conflict resolution, situational awareness, and regulatory compliance, fostering a secure environment through proactive risk management and de-escalation tactics. My ability to swiftly prioritize tasks and lead teams in high-stress environments has been a hallmark of my success, enabling me to effectively balance competing demands while delivering exceptional service.

Furthermore, as the manager of multiple properties within a family-owned business, I leveraged my strategic thinking and attention to detail to oversee property operations, tenant relations, and financial management. I implemented efficient operational practices, optimized resource allocation, and ensured that properties met both financial and regulatory expectations. My ability to simultaneously manage diverse responsibilities across multiple domains—security, customer service, and property management—demonstrates my capacity for high-level multitasking and complex problem-solving.

I possess a unique combination of technical, leadership, and customer-focused skills, which allows me to navigate complex challenges with a data-driven and solution-oriented approach. My goal is to continue applying my broad expertise to contribute meaningfully to organizations that value both operational excellence and exceptional service delivery, ensuring that security, efficiency, and customer satisfaction are seamlessly integrated into every aspect of business operations.

Overview

6
6
years of professional experience

Work History

Property Manager

Family Business
01.2021 - Current

As the Property Manager overseeing multiple properties within a family-owned business, I demonstrated advanced organizational and operational skills to ensure optimal property performance, tenant satisfaction, and financial efficiency. My role involved the strategic management of day-to-day operations, including property maintenance, tenant relations, lease negotiations, and financial oversight, all while adhering to local regulations and market conditions.

I effectively coordinated and executed property maintenance schedules, ensuring that properties were well-maintained and met regulatory compliance standards. My ability to develop and manage budgets, streamline costs, and allocate resources efficiently was integral to maximizing profitability and minimizing operational inefficiencies. I also conducted thorough property inspections, implemented preventive maintenance programs, and facilitated necessary repairs to ensure the longevity and quality of the properties under my management.

Additionally, I served as the primary point of contact for tenants, fostering positive and professional relationships to ensure high levels of tenant retention and satisfaction. Through proactive communication and conflict resolution, I successfully addressed tenant concerns, negotiated lease agreements, and facilitated timely rent collections.

This role required a high level of multitasking, critical thinking, and problem-solving to manage multiple properties effectively. My ability to adapt to fluctuating market conditions and implement strategic initiatives contributed to the overall success and growth of the business, enhancing both tenant experience and the business's bottom line.

Barback, Doorman, and Security

Fat Daddy’s Bar & Grill
04.2019 - 11.2019

During my tenure at Fat Daddy’s Bar & Grill, I was entrusted with a multifaceted role that demanded a combination of acute situational awareness, interpersonal finesse, and a high standard of professionalism. As a barback, doorman, and security personnel, I navigated the delicate balance of cultivating an engaging and enjoyable atmosphere while ensuring the integrity and safety of the environment. My responsibilities required not only the enforcement of established protocols but also the ability to anticipate and proactively mitigate potential risks.

I was tasked with overseeing compliance with dress codes, verifying legal identification, and vigilantly monitoring activities on the premises to identify and address any security concerns. My role also encompassed the critical responsibility of conflict resolution, where I employed strategic de-escalation techniques to diffuse tensions and maintain a harmonious environment for both patrons and staff.

A key element of my position involved working collaboratively with a diverse team of security professionals, where I contributed to the development of robust security strategies, ensuring that safety measures were both efficient and discreet. This collaborative environment enhanced my ability to think critically under pressure and adapt swiftly to dynamic, high-energy situations.

Moreover, my interactions with customers and colleagues fostered the cultivation of exceptional interpersonal skills, enabling me to rapidly assess individual needs and provide nuanced solutions that exceeded expectations. My capacity to seamlessly prioritize and execute multiple responsibilities under high-stress conditions further honed my ability to manage complex tasks with precision and efficiency.

This role significantly enhanced my aptitude for strategic problem-solving, communication, and risk management, and I am confident that these skills will seamlessly translate into a wide range of professional settings, where I can continue to contribute to exceptional service delivery and operational excellence while maintaining the highest standards of security and integrity.

Education

High School Diploma - math, science, English literature and composition, liberal arts

Westminster Christian School
6855 S.W. 152 Street, Palmetto Bay, FL 33157
05.2018

Skills

  • Conflict Resolution & De-escalation
  • Situational Awareness
  • Interpersonal Communication

  • Risk Management & Threat Mitigation
  • Team Collaboration & Leadership
  • Multitasking & Prioritization

Languages

Spanish
Limited Working
English
Native or Bilingual
French
Elementary

Timeline

Property Manager

Family Business
01.2021 - Current

Barback, Doorman, and Security

Fat Daddy’s Bar & Grill
04.2019 - 11.2019

High School Diploma - math, science, English literature and composition, liberal arts

Westminster Christian School
Marc Poliquin