Marc Sedran
Clearwater
Summary
Dedicated hospitality professional with a strong work ethic and expertise in exceptional customer service. Committed to creating positive dining experiences and effectively collaborating with team members to ensure efficient service and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Server
Antonio's Restaurante
12.2017 - 05.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Acme Oyster House
02.2010 - 05.2014
- Trained new staff on menu knowledge and service standards to enhance team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Handled customer inquiries and complaints effectively, contributing to positive dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Fine Dining Server
Innisbrook Resort & Golf Club
05.2005 - 06.2007
- Delivered exceptional dining experiences through attentive service and thorough menu knowledge.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Managed guest inquiries, providing personalized recommendations to enhance satisfaction.
- Oversaw table settings and maintained cleanliness to uphold restaurant standards.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
Education
No Degree - Business Administration And Management
Georgia State University
Atlanta, GASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
Languages
English
Professional Working
Timeline
Server
Antonio's Restaurante
12.2017 - 05.2022
Server
Acme Oyster House
02.2010 - 05.2014
Fine Dining Server
Innisbrook Resort & Golf Club
05.2005 - 06.2007
No Degree - Business Administration And Management
Georgia State University