Marcail Dominique Gaulden
Jacksonville,FL
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
3
3
Languages
1
1
Certification
2026
2026
years of professional experience
Work History
AAS Business Management
Bradwell Institute
- Coordinated with maintenance staff to complete repairs on schedule, minimizing tenant downtime and enhancing property aesthetics.
- Monitored the timely receipt of reconciliation of rent collections in accordance with landlord and resident statutes.
- Assisted staff with daily classroom support and routine student needs.
- Organized instructional materials and prepared resources for lessons and activities.
- Monitored student behavior and reinforced school procedures in assigned areas.
Property Manager
Property Manager
01.2019 - 11.2025
- Payment Collection
- Resolved tenant complaints quickly, coordinating repair services as needed
- Handled tenant complaints promptly and appropriately, calling in repairmen
- Completed final move-out walk-throughs with tenants to identify required
- Property Inspections and other support services.
- Conducted final move-out walk-throughs with tenants to identify necessary repairs
Sales Manager
Sam Leman BMW
03.2017 - 10.2023
- Consistently exceeded monthly sales targets through effective product knowledge and persuasive selling techniques
- Built and maintained strong customer relationships, driving repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that enhanced foot traffic and sales
Leasing Consultant
Platinum Properties
06.2013 - 01.2018
- Verified tenant incomes and information to ensure eligibility for lease applications.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Collected rent and tracked resident payments and information in computer system.
- Collected rent and tracked resident payments to maintain accurate financial records and ensure timely transactions.
- Communicated with clients via email to provide updates and support.
Front Office Manager
Comfort Suites
06.2013 - 03.2016
- Managed a team of 12 front desk staff, implemented cross-training programs, and coordinated with housekeeping to ensure seamless guest experiences
- Managed team of 12 front desk staff, implemented cross-training programs, coordinated with housekeeping to enhance guest experiences
- Streamlined reservation systems, monitored daily revenue reports, maintained accurate guest records, ensured compliance with hospitality standards to support operational integrity
- Developed new check-in protocols, introduced digital solutions for guest feedback, and created eff icient scheduling systems for staff rotation
Customer Service Representative
Verizon Wireless
02.2010 - 06.2013
- Responded to customer inquiries about products and services, ensuring accurate information delivery.
- Cultivated customer relationships, enhancing loyalty and encouraging repeat business.
- Navigated high-stress situations with professionalism, resolving conflicts and achieving satisfactory outcomes for customers and the company.
Education
Associate's degree - Business
Upper secondary education - undefined
Bachelor's degree - undefined
Skills
- Property management
- Team scheduling
- Dealership operations
- Territory management
- Payment Collection
- Problem solving
- Market Analysis
- Communication
- Analytical Thinking
- Resman (Skillful)
- Fair Housing Act
- Yardi
Certification
Certified Property Manager, Automotive sales license, Driver's License, RMA, CCMA Certification, CPR Certification, Non-CDL Class C, Forklift Certification, ASE Certification, BLS Certification, Certified Apartment Manager, Certified Medical Assistant, OSHA 10
Languages
Bilingual
English
Multilingual
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Additional Information
Authorized to work in the US for any employer
Timeline
Property Manager
Property Manager
01.2019 - 11.2025
Sales Manager
Sam Leman BMW
03.2017 - 10.2023
Leasing Consultant
Platinum Properties
06.2013 - 01.2018
Front Office Manager
Comfort Suites
06.2013 - 03.2016
Customer Service Representative
Verizon Wireless
02.2010 - 06.2013
Bachelor's degree - undefined
Upper secondary education - undefined
AAS Business Management
Bradwell Institute