Marcaus Shupp
Sandusky,OH
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Engineer
Firelands IT Services
07.2024 - Current
- Provide expert resolution for escalated help desk tickets, ensuring minimal downtime and efficient problem-solving for client systems
- Lead the configuration and installation of networks and systems for new business launches, tailoring solutions to meet specific client needs
- Implement and manage user accounts, permissions, and access controls to maintain security and streamline operation
- Utilize RMM tools to proactively monitor, manage, and maintain client networks, identifying and addressing potential issues before they impact business operations
Data Technician
Gray Matter
04.2024 - 09.2024
- Identify and troubleshoot hardware issues in mining rigs, ASICs, and other equipment. Perform repairs efficiently to minimize downtime and maximize productivity
- Continuously monitor and optimize the hash rate of mining equipment to ensure peak performance. Implement strategies to improve efficiency and maximize profitability
- Assist in the design and implementation of networking infrastructure to support the growing needs of the mining operation. Configure switches, routers, and other networking equipment as necessary
- Conduct routine maintenance tasks to keep equipment running smoothly. This includes cleaning, replacing parts, and performing software updates
- Maintain detailed records of repairs, maintenance activities, and equipment configurations. Keep inventory of spare parts and supplies to facilitate quick repairs
Business Account Manager
Verizon Wireless
01.2024 - 04.2024
- Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns and modern social selling techniques
- Presenting and creating multi product solution opportunities
- Understanding and selling groundbreaking integrated software solutions including; Cloud, Security, ISP, VoIP and Google platforms
Solutions Specialist
Verizon Wireless
11.2021 - 01.2024
- Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
- Called and met with regular and prospective customers to build long-term customer relationships and networks
- Troubleshooting issues that customers have in regards to network connection and devices
Rural Carrier
United States Postal Service
04.2021 - 11.2021
- Safe and efficient delivery and collection of U.S Mail
- Displaying a helpful and courteous attitude to postal customers
Personal Banker II
Civista Bank
06.2020 - 02.2021
- Present financial products and services to existing and prospective customers
- Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
- Process and carryout the loan process for customers
E-Commerce Manager
Krogers
02.2018 - 03.2020
- Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
- Interview, select and hire candidates to staff the on-line shopping department
- Meet the demands of product flow and create schedules according to guidelines
- Train associates on all functions and duties of the Order Selector and Customer Attendant roles Lead team in the planning, implementation and execution of e-Commerce's initiatives
Assistant Manager/Booth Technician
Cinemark
10.2010 - 09.2017
- Responsible for Safe balances, Till balances, and Daily deposits
- Ensuring daily operation needs were met
- Responsible for the changing of projector boards, bulbs, and other components
- Ensured downloads and the safe keeping of security keys for feature films
Education
Computer Networking
Ehove Career Center
Milan OH05-2011
Skills
- Troubleshooting
- Communication
- Detail Oriented
- Leadership
Accomplishments
Business Professionals of America
- 1st Place Regional Level Contestant for Cisco Systems Administration
- 28th Place National Level Contestant for Computer Security Washington, D.C
Certification
Google IT Support Professional Coursera February 2024
Timeline
Field Engineer
Firelands IT Services
07.2024 - Current
Data Technician
Gray Matter
04.2024 - 09.2024
Business Account Manager
Verizon Wireless
01.2024 - 04.2024
Solutions Specialist
Verizon Wireless
11.2021 - 01.2024
Rural Carrier
United States Postal Service
04.2021 - 11.2021
Personal Banker II
Civista Bank
06.2020 - 02.2021
E-Commerce Manager
Krogers
02.2018 - 03.2020
Assistant Manager/Booth Technician
Cinemark
10.2010 - 09.2017
Google IT Support Professional Coursera February 2024
Computer Networking
Ehove Career Center
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