Jonathan Kapp
Fort Worth,TX
Summary
Skilled Cable Technician with background in installation, maintenance and troubleshooting of cable systems for residential and commercial settings. Known for technical problem-solving capabilities, strong customer service skills, and ability to work under pressure. Contributed to increased customer satisfaction and system efficiency in previous roles.
Overview
12
12
years of professional experience
Work History
Field Engineer
Computacenter
Fort Worth, Texas
01.2022 - Current
- Installed and configured network hardware, software, and cabling for customers.
- Provided technical support to customers via phone, email, and onsite visits.
- Performed maintenance activities on existing networks including patching, upgrading firmware, and replacing components.
Self Employed
Data texs
Fort Worth, TX
01.2017 - 01.2021
- Installed, configured, and tested network cabling systems such as Cat5e, Cat6, and fiber optics.
- Troubleshot and repaired existing network cabling systems to ensure optimal performance.
- Performed cable management tasks such as labeling cables, organizing patch panels, and routing wires through conduit or other pathways.
- Identified potential hazards when installing network cables such as electrical wiring or water pipes.
- Used various tools including punch-down blocks, crimping tools, wire strippers, testers and multi-meters for testing cables and diagnosing faults in the system.
- Ensured compliance with industry standards such as TIA, EIA 568A, B while performing installations.
- Resolved customer complaints regarding telephone service or technical issues.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
Lead Technician
Blue Technologies
Arlington, TX
01.2013 - 01.2016
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Assisted customers with technical support for cable connections and TV programming.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Organized work areas after completion of each job ensuring a clean environment.
Education
Associate of Science - Science Education
Dallas Community College
Dallas, TX01-2012
Skills
- Customer Support
- Site Inspections
- Troubleshooting
- Equipment Installation
- Engineering
- Field testing
- Fiber Optic Installation
- Technical Support
- Service Calls
- Troubleshooting abilities
Timeline
Field Engineer
Computacenter
01.2022 - Current
Self Employed
Data texs
01.2017 - 01.2021
Lead Technician
Blue Technologies
01.2013 - 01.2016
Associate of Science - Science Education
Dallas Community College